Recent content by thamiNdlovu

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    Openserve zero response ticketing system

    Openserve's ticketing system is the worst ever. There are no responses or acknowledgement whatsover! Clients want real-time updates and ETAs in this day and age as you well know that internet is an essential part of everything but nope as ISPs we have to fish out responses and updates from OS...
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    What should ISPs do about clients who do not have laptops with an ethernet port to conduct direct LAN connection for accurate speedtests?

    Unfortunately the clients want to jump ship when billed for such.
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    What should ISPs do about clients who do not have laptops with an ethernet port to conduct direct LAN connection for accurate speedtests?

    It is a problem especially when a client is refusing to purchase one so that they conduct speedtests to prove to both the ISP and FNO that there is an issue with their fibre line
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    What should ISPs do about clients who do not have laptops with an ethernet port to conduct direct LAN connection for accurate speedtests?

    I agree with you 100%. However in the event of savaging to keep the customer happy you end up being pressured as an ISP to send out a tech at company cost to keep the client as they are more than willing to jump to the next ISP especially when with a FNO like Vumatel
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    What should ISPs do about clients who do not have laptops with an ethernet port to conduct direct LAN connection for accurate speedtests?

    As per the industry standard we all know that accurate speedtests are through direct LAN connection. With all the technology advancements and laptop models now not having ethernet ports, ISPs are left to fight it out with clients when it comes to accurate testing. ISPs cannot provide a free...
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    What does offering a excellent service in the ISP environment mean?

    1. Having an efficient billing system? 2. Having a well trained and experienced technical support team? 3. Having zero% downtime? how? In this era we seem to be more prone to be labelled as "bad" if we do not fulfill n.o 3 mostly. Speed issues are also considered to be part of n.o 3 as a slow...
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