@CrypticZA Noted, but it sounded like you worked for them from the way you're defending them, haha.
The ISP is responsible for monitoring fiber networks for congestion to ensure optimal performance and prevent client congestion. That is their job. I am sure they have Traffic and Bandwidth...
@CrypticZA Their number is now on their website because I complained to the technician about it. I am also not sure whether the number stays online when services are available and dynamically hides when support hours are not in effect. But the only place I found their number was on a forum...
I have to agree; I was moved from MTS to Cool Ideas, and the service was a downgrade rather than an upgrade. We used to have perhaps 1 or 2 issues per year, and it wasn't even MTS's fault, but they bent over backward to support and help us.
After moving to Cool Ideas, we've had problem after...