Recent content by Tolstoy

  1. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 6

    Connection upgraded and sorted. Thank you!
  2. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 6

    Sorry to be a pain, but nothing's actually changed. I received a credit for the cancelling line, which has yet to actually be cancelled, but my upgrade on the new line (30/30 to 500/200) is nowhere. The problem apparently sits with Vuma not answering the phone. How can we make them answer the...
  3. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 6

    Could I get an assist getting my line upgrade across the line? I specifically asked ages ago to relocate my line and ugprade it on 1 April to coincide with my move. I now am sitting with two 30/30 fibre lines, one in a flat I no longer rent and another in a house that should have 500/200...
  4. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 6

    Just died in Illovo as well. Logged a ticket already. COOL-20250617-2409959
  5. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 5

    Thx. I've logged a ticket with speedtest screenshot. Let's see what's going on...
  6. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 5

    Has anyone else's line gone for a ball in the Melrose/Illovo area post-loadshedding? I can't even sit on a Google Meet reliably now...
  7. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 5

    And now it's back up! Oi vei...
  8. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 5

    Every time area 9 in jhb comes out of loadshedding these past few days, vumatel or CI goes down for 30min to an hour. Currently it has been down 40 mins and counting. What gives? PS I cannot log a ticket on mobile since the portal refuses to accept my recaptcha. At some point I'll have to get...
  9. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 5

    Thanks it's back up.
  10. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 5

    Anyone else down after load shedding ended in Johannesburg illovo melrose etc?
  11. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 4

    International was working fine for a few minutes, then everything broke. It's like someone finished cutting the cable underwater :( (JHB)
  12. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 4

    Up and dow for hours now as well (again).
  13. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 4

    Happening here in Illovo too. DOTA is unplayable with 175-350ms ping average. Whatsapp impossible. Etc etc. I'm a little encouraged that it's a general cool ideas issue it seems like, rather than just me alone...
  14. Tolstoy

    Chromecast - Dstv Now - can't cast anymore.

    I have this exact issue as well. Somehow dstv now app went from worse to literally unusable.
  15. Tolstoy

    Cool Ideas Fibre ISP – Feedback Thread 4

    See even that info, on the 4 hour cycles, helps me manage my expectations. Definitely worth adding to any communication I'd suggest. "Your line needs provisioning. We can see an error with that, we'll have an update in 4-5 hours." Just feedback, mind you.
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