I had a similar experience. Although my phone was always in a case, the salesman pointed out some minor scratches under the store's lights. At home I couldn't see them. Anyway, as I was told in the store, the sales people who evaluate the phones are very cautious because if Regener8 evaluates...
I think they are doing this just to be safe, which is obviously wrong.
I walked into a shop to ask for the trade-in deal for a S22. Their website was advertising the amounts R10k, R8k, and R5k according to the condition of the device. At the store, they told me they will only give a maximum R5k...
I tried my sim card on another phone and the caller ID is active. So clearly its my phone that has an issue. As I mentioned I have discovered other settings are also missing....!!!???
The option caller ID is in grey colour and therefore not functional.
From your screenshot, I see I am also missing the Call Barring and Change call barring password...
It seems my phone is missing more than I had discovered so far....
Only one IMEI number shows...
Its from MTN.
When buying it they said it was a dual SIM phone...
Besides this, other "weird" things that dont appear on my phone that I have discovered so far: cant get rid of the step counter and cannot hide my Caller ID....
So, so far 3 settings that other...
Thanks. The problem is that my phone does not have the option "Dual SIM settings" at all!!!
This the 3rd setting that I have found so far that is missing on my software's phone!!! Maybe its time to take my phone back....!!!