I agree, not only am I disappointed in their service currently (4G/LTE), but their support service seems to be non-existent!
Friday, 10 April @ 00H55 !
Here my speeds were 100Kbps (That's "K" not "M" !)
Yep, I tested Rain a moment ago (10 April @ 00H55) ....Download speed = 0.1Mbps = 100Kbps??? It REALLY reminds me of 1995/6 with my US Robotice dial-up modem.
Of course support (at) rain.co.za won't reply (as expected) or offer any reason for this!