I've been having the exact same issue and I'm getting ignored when I dm them on here and every other social media channel they have. Been having the problem since the 14th and now I'm cut off without internet.
Hey have had my s4 for about a year now only problems i've had was the screen cracking which was fairly easy to fix as you can find replacement lcd's anywhere. But recently I had a problem with the camera lens which cracked so need a replacement and I've searched online and yet can't find any...