The saddest part is you have that massive profit, but yet they (and everyone else for that matter) keep increasing their prices to cover their increasing costs... I mean, it is pretty clear you covered your costs about R26.7 billion ago.
Unless the process has changed, from my past experience, I logged this with the ISP at the time and they would log it with OpenServe (or whatever FNO) you are using. In my case I just included some pictures of it for reference and the address closest to incident.
Classic marketing strategy. Undercut the competition to get clients, then course correct afterwards for what the actual cost is which normally results in a larger than expected increase.
Exactly. Anyone can announce their "plans", it is the do part that is more impressive.
While they are at it, please de-couple the booking system from home affairs, because good luck getting a booking at a Standard Bank.