Recent content by WA-Mark

  1. WA-Mark

    Webafrica Outgoing mail server issues

    Hi, Sorry to hear about your SMTP issue. Can I ask that you check the port used, it should be 587 instead of port 25. If you change to 587 and it still does not work, please DM me so I can get your details and have a tech reach out to you. Thanks, Mark
  2. WA-Mark

    Webafrica (Vumatel) unable to connect to Disneyplus.com and Makro.co.za

    Hi guys, sorry to hear you're still having issues over Vuma JHB, we've just implemented another change that should hopefully resolve this one. @VooDooC can you please test and confirm all good?
  3. WA-Mark

    Webafrica (Vumatel) unable to connect to Disneyplus.com and Makro.co.za

    Hi, Akamai has applied a change this morning to work around the current issue they have, can you test again and let me know if you're still having this problem? Thanks
  4. WA-Mark

    Webafrica (Vumatel) unable to connect to Disneyplus.com and Makro.co.za

    Hi, we've not made any changes (still waiting on NAP), you might be experiencing something unrelated. Can you DM me your customer code and I'll have someone reach out to you?
  5. WA-Mark

    Webafrica (Vumatel) unable to connect to Disneyplus.com and Makro.co.za

    Hi guys, Thank you for posting regarding the issues you’re experiencing on our new network. We’re aware of the problem with Akamai at NAPAfrica JHB. The issue is quite complicated though NAPAfrica has an ongoing ticket with their vendor to investigate and rectify the problem. While we do have...
  6. WA-Mark

    Where can I report abuse to Webafrica?

    Hi IOPS, Sorry to hear about your security issue. We most certainly do take security seriously and are constantly monitoring our entire network and IP prefixes. As pointed out by PBCool, we are not permitted by law to provide details of the user connected behind any given IP address. However...
  7. WA-Mark

    Web Africa blocking SIP / UDP Traffic from 3rd Party Telecom Providers

    Hi all, Update: As confirmed with Smart Communications off list, the issue was to do with their upstream provider not allowing Webafrica's new IP range to authenticate over their network. They have since added our range and all is now working as intended. Regards, Mark
  8. WA-Mark

    Web Africa blocking SIP / UDP Traffic from 3rd Party Telecom Providers

    Hi Smart Communications, Yes, as mentioned above my assumption is that your upstream provider is using an "allow" list for IP ranges they permit authentication from. Our new network's range (102.65.0.0/16) is clearly not on that list thereby denying your customers who are connected to the...
  9. WA-Mark

    Web Africa blocking SIP / UDP Traffic from 3rd Party Telecom Providers

    Hi Smart Communications, I have replied to your ticket via our support system. I am able to connect to the VoIP servers you provided from our new network without any issues. I do however get a 401 - Unauthorized response from the server since I'm using non-existent credentials. If you are...
  10. WA-Mark

    Web Africa blocking SIP / UDP Traffic from 3rd Party Telecom Providers

    Hi Smart Communications, Very odd indeed. I can, however, assure you that we are not blocking any VoIP traffic whatsoever and I'll be more than happy to work with your engineers to get to the bottom of the issue. Thanks for the ticket reference, I'll take a look and respond to you there...
  11. WA-Mark

    Web Africa blocking SIP / UDP Traffic from 3rd Party Telecom Providers

    Hi Smart Communications, I can confirm with absolute certainty that Webafrica is not blocking any VoIP traffic on our new network. Please DM me and I'll be happy to assist you with any questions you have around this. Thanks, Mark
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