Exactly. If they give us access and we break it then I must suffer consequence and pay them to fix. However I've been in control of my router since installation by telling the Install tech "look im not stupid".
At this point, since they are the only fibre in my area, I will buy my own router...
They locked me out of my Router aswell this week and my camera system and some smart devices all stopped working. For 3 days now I have been trying to contact them. Their stupid whatsapp agents only say I wasn't suppose to have router password to begin with and they cannot help. I said it's not...