Recent content by Webafrica Helper

  1. Webafrica Helper

    Web Africa - mailbox charge from October '26 in long-since-forgotten-about account.

    Hello @BCR Thanks for the detailed feedback and for taking the time to check the changes on your profile. We’re glad to hear that the updates are reflecting differently on your side, particularly the removal of the service account and the Cancel option next to the email account. Based on the...
  2. Webafrica Helper

    Web Africa - mailbox charge from October '26 in long-since-forgotten-about account.

    Morning @BCR Thank you for taking the time to share such detailed feedback, both here and via PM. We’re sorry that the team did not make contact as advised, and we understand how the conflicting information and uncertainty around the cancellation would have added to your frustration...
  3. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Thanks for the update! 🌸 We’re happy to hear your connection is sorted. If there’s anything else you need, feel free to send us a DM. We’re always keen to help.
  4. Webafrica Helper

    Web Africa - mailbox charge from October '26 in long-since-forgotten-about account.

    Morning @BCR, Thanks for taking the time to share the details of your experience with us. We’ve highlighted your feedback with our Customer Zone journey team so they can review the customer-facing communication and journey involved. Feedback like this is genuinely valuable in helping us ensure...
  5. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Morning, @E=mc2 Thanks again for your efforts. Please ensure all of the above are emailed directly to the assigned tech working with Openserve on the matter. We don't want any part of it to be missed. Emailing these screenshots also ensures that all relevant teams investigating the issue have...
  6. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Hi ReyHerholdt, Thanks for providing the details. The fact that this is consistently occurring between roughly 19:00 and 23:00, while the connection performs normally outside that window, is particularly useful. The ExitLag comparison is also a good data point because it shows that changing the...
  7. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Hi @E=mc2 , Thanks again for putting in the time to run such thorough isolation testing and for sharing all the results. We genuinely appreciate the effort you’ve gone to here, as these tests give the technical teams far more to work with than a standard router-side check. The direct ONT test...
  8. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    @zerofivetwosix Thanks for the update! We’re super happy to hear things appear to have settled since the weekend of 22/23 August. We appreciate you taking the time to share the outcome and for working with our Support team to get the issue addressed. You're welcome to drop us a DM if you need...
  9. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    @E=mc2 Morning We’ve responded to your DM with steps on how to establish the required broadband (PPPoE) connection for testing. Please have a look when you have a moment, and if you need any further assistance, feel free to reach out to us via DM.
  10. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Morning Thank you for putting in the effort to gather these results and, importantly, for testing the same performance using another provider. That comparison is particularly useful as it gives our teams additional data points to work with. We’ve submitted the information shared on this...
  11. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Hi, thanks for tagging us and for putting together such detailed testing. Our official MyBroadband account receives notifications only when it’s tagged in a thread, and we do our best to respond when customers mention us (tag us) for any assistance or discussion here. Looking at the results...
  12. Webafrica Helper

    Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

    Hi @zerofivetwosix, thanks for putting together the detailed diagnostics. We’ve seen the reports around intermittent packet loss affecting Cape Town to Johannesburg traffic, including the route changes you’ve highlighted around the AS20011/Dimension Data path. We’d like to investigate this...
  13. Webafrica Helper

    Vumatel holding Rosebank line Hostage for 40 days...

    Hi @GrantG1 We're not able to locate a profile linked to the above details. Could you reach out to us via DM with the account holder's email address linked to the Webafrica account, so we may gain access to further assist you. Warm regards, Webafrica Crew
  14. Webafrica Helper

    Vumatel holding Rosebank line Hostage for 40 days...

    Hey @GrantG1 Sorry to hear about the line troubles. Please reach out to us via DM with some account details, so we may take a closer look and help out. We look forward to your private message. Warm regards, Webafrica Crew
  15. Webafrica Helper

    Mweb email migration has critically failed

    Hi @saor We hear you. While we do need a bit of structure in public forums so nothing gets misread or lost in translation, that should never come at the cost of sounding like we’re not talking to each other. There’s definitely a balance, and this is fair feedback. And yes, sometimes it has the...
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