Thank you. The correct address-specific ticket, 01553706, has now been acknowledged by Vuma. My ONT remains powered on, the PON light is still flashing, and the service remains completely unavailable. Please confirm when Vuma assigns a technician and provide the attendance window. For avoidance...
Account: A14409295
Afrihost/Vuma ticket: 01530393
Afrihost support ticket: SBR-129-61341
Vuma complaint: 36667
Address: Belhar, Cape Town
Service down since: 11 August 2026 at 15:30
My Vuma Reach line has been completely down for over 38 hours.
The original area incident, INC-000033398, was...
Jip
Got this response from afrihost
The issue is caused by Hardware Failure and Technicians are already En-Route To Investigate.
Unfortunately ETA has not been provided