I had a credit due for the few days that I did not have Internet access when I first got cabled up - I was fully credited for those days - when it comes to billing and its not your fault - Cool Ideas will sort you out.
Have you perhaps tried calling them? That usually solves most of the problems.
While a lot of us come here to complain - lets give credit where credit is due.
@PBCool really responds to practically each and every issue, and you will not get that level of service anywhere.
(well I have not, in the ISP space specifically) Cool Ideas is just that, Cool!
I've been with Vox...
This is what I am getting in Cape Town - Octotel - 200/200
Then we get Randburg:
International:
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