Cool Ideas Fibre ISP – Feedback Thread 4

[PBCool]

Your ping is 69 which shows packet loss which can be concluded Openserve issue high ping = congestion

Unless this is being tested over wireless possibly?

 

[CrypticZA]

Unless this is being tested over wireless possibly?

Aw yes true, i just tested i thought the symbol on the top right changes for WiFi and ethernet but in fact it doesn't

 

[Armizael]

@PBCool the packet loss to google's network is back, the one that made us disconnect all the time in WoW:

 

[PBCool]

@PBCool the packet loss to google's network is back, the one that made us disconnect all the time in WoW:

View attachment 1472229

Thanks for the example, will have a look.

 

[Ghost02]

Is there anything happening between Cape Town and JHB? Friend and I in Cape Town getting massive packet loss in Dota. I thought the network was meant to be stable again? @PBCool

 

[CrypticZA]

Is there anything happening between Cape Town and JHB? Friend and I in Cape Town getting massive packet loss in Dota. I thought the network was meant to be stable again?

Ooof i was just about to launch Dota...

 

[jannier]

Vuma Trenched, Brackenfell, CPT




Hop 6 100.99.1.250 & 100.99.1.251 giving errors, 100.99.1.235 is clean

Hop 5 100.98.1.3 & 100.98.1.2 & 100.98.1.1 all throwing errors



Seems to be flapping all over the place. the IP's are playing musical chairs.

 

[Ghost02]

Ooof i was just about to launch Dota...

It's getting embarrassing telling the friends on other ISP's that we're having issues. All they say now is it's because you're still on Cool Ideas.

 

[Captain Morgan]

Will Cool-Ideas participate in the promotional speed upgrade for Metro Fibre lines, like Afrihost is doing?

 

[jannier]

 

[jannier]

 

[DarthMol]

I've been experience disconnects in The Cycle Frontier and Assetto Corsa Competizione (local RSA server) tonight. I'm guessing it's a related issue to what's been discussed here. Submitted a ticket, hope things can get sorted out.

 

[jannier]

@PBCool still ongoing

 

[_kabal_]

Definite issues at the moment. YouTube slow to load ads, and then often won’t go to highest quality.

Vumatel, Plattekloof Glen, Cape Town

 

[DuckKnuckle]

Seeing loss in COD too, and timing out on Discord voice

 

[jannier]

 

[QRusherZA]

Just a question, Why do i not have the hop to the backbone, is this for DHCP users only? I'm on PPPoE on MFN

 

[grant_cpt]

@PBCool I'm experiencing a very odd issue and it's related to downloading content from Github. All my connection just sit there, doing nothing.

This one connection is over Openserve (George) but my other connection (CPT) is fine. Would you perhaps be able to refresh my IP or something?

wget -O - https://get.hacs.xyz | bash -
--2023-02-08 21:29:07--  https://get.hacs.xyz/
Resolving get.hacs.xyz (get.hacs.xyz)... 172.67.143.44, 104.21.39.42, 2606:4700:3034::6815:272a, ...
Connecting to get.hacs.xyz (get.hacs.xyz)|172.67.143.44|:443... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: https://raw.githubusercontent.com/hacs/get/main/get [following]
--2023-02-08 21:29:07--  https://raw.githubusercontent.com/hacs/get/main/get
Resolving raw.githubusercontent.com (raw.githubusercontent.com)... 185.199.111.133, 185.199.110.133, 185.199.108.133, ...
Connecting to raw.githubusercontent.com (raw.githubusercontent.com)|185.199.111.133|:443... connected.

Docker images are also seemingly affected, although I suspect that Docker images are pulling from Github as well

error pulling image configuration: download failed after attempts=6: net/http: TLS handshake timeout

EDIT: I can ping that endpoint, but just now flow of data

ping raw.githubusercontent.com
PING raw.githubusercontent.com (185.199.110.133) 56(84) bytes of data.
64 bytes from cdn-185-199-110-133.github.com (185.199.110.133): icmp_seq=1 ttl=58 time=20.4 ms
64 bytes from cdn-185-199-110-133.github.com (185.199.110.133): icmp_seq=2 ttl=58 time=18.6 ms
64 bytes from cdn-185-199-110-133.github.com (185.199.110.133): icmp_seq=3 ttl=58 time=20.7 ms
64 bytes from cdn-185-199-110-133.github.com (185.199.110.133): icmp_seq=4 ttl=58 time=20.4 ms
^C
--- raw.githubusercontent.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 18.600/20.019/20.693/0.828 ms

 

[FFMG]

Hi @FFMG, we will reply with your SR number on email.

Please see below feedback from Vodacom and we have escalated it with them again.


"The field team has updated that there is an OLT outage affecting the customer service. Teams are investigating and further updates will be shared".

24 hours now with no internet and no further feedback at all...

 

[CoolEscalator]

24 hours now with no internet and no further feedback at all...

Hi @FFMG,

We followed up three times with Vodacom, we are not receiving feedback. So, we have escalated the matter even higher up, we will ask the escalation's analysts to call you.