Cool Ideas Fibre ISP – Feedback Thread 4

[grant_cpt]

Anyone else having major internet issues? Getting 1mb down and 100mb up at the moment

Line provider is Netstream

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

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I'd check for packet loss on your line.

Traceroute and then perhaps run an iperf test

 

[grant_cpt]

@PBCool & @TheRoDent

Huge thanks for the assistance today. I was able to get the issue resolved with your guys' help. MTU has now been set to an optimal value that doesn't fragment packets. Now I can get the needed sleep that I lost over the last 2 late nights of troubleshooting like mad

 

[bullzeye.za]

I'd check for packet loss on your line.

Traceroute and then perhaps run an iperf test

Packet loss was basically zero (Ping is fine too)

Internet is sorted now, but somehow a friend of mine (on Axxess) has the EXACT same symptoms, really weird

 

[gmathews]

Anyone else struggling again?

 

[grant_cpt]

Packet loss was basically zero (Ping is fine too)

Internet is sorted now, but somehow a friend of mine (on Axxess) has the EXACT same symptoms, really weird

Same FNO?

 

[PBCool]

Anyone else struggling again?

Frogfoot?

 

[gmathews]

Frogfoot?

Vumatel. Completely dead now.

COOL-20230209-1130915

 

[bullzeye.za]

Same FNO?

Nope, someone else - Also geographically distant, he's in Centurion to my Fourways

 

[AfricanTech]

Frogfoot drop again?

Around 00h30?

 

[CoolEscalator]

Vumatel. Completely dead now.

COOL-20230209-1130915

Hi @gmathews

We can see that your line is up and running on our side now, however, we will escalate the reoccurring issue with Vumatel.

 

[CoolEscalator]

Frogfoot drop again?

Around 00h30?

Hi @AfricanTech

Kindly advise on the area you are at, that we can follow up with Frogfoot if there was an issue.

 

[AfricanTech]

Hi @AfricanTech

Kindly advise on the area you are at, that we can follow up with Frogfoot if there was an issue.

Pinelands, Cape Town
Frogfoot 100/100 (trenched)

According to router logs, it went down at 00h32 and came back up at 00h51 - no intervention on my part (via reboot, etc)

 

[CoolEscalator]

Pinelands, Cape Town
Frogfoot 100/100 (trenched)

According to router logs, it went down at 00h32 and came back up at 00h51 - no intervention on my part (via reboot, etc)

Thank you for responding.

Kindly provide us with your contact details(email+phone) to log a ticket with Frogfoot

 

[bloo]

Anyone else having major internet issues? Getting 1mb down and 100mb up at the moment

Line provider is Netstream

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Anyone else struggling again?

I'm having the exact same issue on vumatel, since yesterday afternoon, goes up and down randomly.

 

[CoolEscalator]

I'm having the exact same issue on vumatel, since yesterday afternoon, goes up and down randomly.

View attachment 1473339

@gmathews. Please provide us with your ticket reference number, and we will follow with our support.

If not kindly log a ticket with our support and we will escalate for further investigations.

 

[bloo]

Please provide us with your ticket reference number, and we will follow with our support.

If not kindly log a ticket with our support and we will escalate for further investigations.

Hi ticket logged yesterday, I only provided test results this morning

#COOL-20230209-1130761

 

[CoolEscalator]

Hi ticket logged yesterday, I only provided test results this morning

#COOL-20230209-1130761

@bloo

Thank you for responding.
We will get our technicians to look into the results, contact will be made with feedback.

 

[DuckKnuckle]

@PBCool @TheRoDent

Vuma trenched is down in Roodepoort. Loadshedding was from 08h00 - 10h30 and the internet hasn't come back on.

Ticket COOL-20230210-1131260

 

[CoolEscalator]

@PBCool @TheRoDent

Vuma trenched is down in Roodepoort. Loadshedding was from 08h00 - 10h30 and the internet hasn't come back on.

Ticket COOL-20230210-1131260

Hi @DuckKnuckle

Thank you for the reference number. We see that your line is down at the switch. We will log a ticket with Vumatel and provide with feedback.

 

[DuckKnuckle]

Hi @DuckKnuckle

Thank you for the reference number. We see that your line is down at the switch. We will log a ticket with Vumatel and provide with feedback.

Appreciate it!