Cool Ideas Fibre ISP – Feedback Thread 4

[PBCool]

Cable.
Just tried without vpn I get 1000-7000ms latency. Switched to CISP VPN and gives me a stable 177-226 for the last 10 minutes...

Blizzard does use a combo of their own infrastructure and hosted, so best to try to find out what IP is affected.

You can see as per your traces it's all normal.

Typically, though, if you have the issue with a local hosted service, everyone else would as well. Which router are you using?

 

[Jason-ZA]

Tracing to 185.60.112.157 is pointless, WoW uses google cloud most of the time.
Best would be to open "Resource Monitor" and grab the IP that wow.exe is connecting to.

 

[PBCool]

Tracing to 185.60.112.157 is pointless, WoW uses google cloud most of the time.
Best would be to open "Resource Monitor" and grab the IP that wow.exe is connecting to.

Yeap

 

[Meis]

Blizzard does use a combo of their own infrastructure and hosted, so best to try to find out what IP is affected.

You can see as per your traces it's all normal.

Typically, though, if you have the issue with a local hosted service, everyone else would as well. Which router are you using?

Asus RT-AC57U V2.

 

[Meis]

Tracing to 185.60.112.157 is pointless, WoW uses google cloud most of the time.
Best would be to open "Resource Monitor" and grab the IP that wow.exe is connecting to.

Looks like wow uses port 3724 - IP I'm connecting to for that is 37.244.56.62.
Latency without vpn is averaging 430ms, MTR below.

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 613 | 613 | 0 | 0 | 0 | 0 |
| 154.0.0.119 - 1 | 604 | 602 | 1 | 2 | 6 | 2 |
| 154.0.4.194 - 1 | 605 | 603 | 1 | 2 | 15 | 2 |
| 100.98.0.178 - 2 | 589 | 583 | 1 | 2 | 8 | 2 |
| 100.99.2.253 - 7 | 489 | 457 | 3 | 14 | 26 | 18 |
| 100.99.0.126 - 7 | 484 | 451 | 4 | 111 | 166 | 160 |
| 154.0.5.30 - 7 | 484 | 451 | 157 | 159 | 296 | 160 |
| 195.66.226.234 - 8 | 476 | 441 | 159 | 162 | 236 | 161 |
| ae1-br01-eqld5.as57976.net - 9 | 458 | 419 | 162 | 201 | 3299 | 165 |
| ae1-br01-eqld5.as57976.net - 59 | 184 | 77 | 0 | 233 | 3197 | 270 |
|xe-0-0-1-0-br02-cthz1.blizzardonline.net - 22 | 328 | 259 | 165 | 421 | 4167 | 280 |
| 137.221.78.53 - 8 | 463 | 427 | 164 | 240 | 2999 | 167 |
| 137.221.66.47 - 10 | 452 | 411 | 164 | 170 | 218 | 167 |
| 10.105.1.153 - 9 | 460 | 421 | 165 | 174 | 500 | 454 |
| 10.105.1.153 - 53 | 197 | 93 | 0 | 208 | 491 | 170 |
| No response from host - 100 | 123 | 0 | 0 | 0 | 0 | 0 |

 

[PBCool]

Looks like wow uses port 3724 - IP I'm connecting to for that is 37.244.56.62.
Latency without vpn is averaging 430ms, MTR below.

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 613 | 613 | 0 | 0 | 0 | 0 |
| 154.0.0.119 - 1 | 604 | 602 | 1 | 2 | 6 | 2 |
| 154.0.4.194 - 1 | 605 | 603 | 1 | 2 | 15 | 2 |
| 100.98.0.178 - 2 | 589 | 583 | 1 | 2 | 8 | 2 |
| 100.99.2.253 - 7 | 489 | 457 | 3 | 14 | 26 | 18 |
| 100.99.0.126 - 7 | 484 | 451 | 4 | 111 | 166 | 160 |
| 154.0.5.30 - 7 | 484 | 451 | 157 | 159 | 296 | 160 |
| 195.66.226.234 - 8 | 476 | 441 | 159 | 162 | 236 | 161 |
| ae1-br01-eqld5.as57976.net - 9 | 458 | 419 | 162 | 201 | 3299 | 165 |
| ae1-br01-eqld5.as57976.net - 59 | 184 | 77 | 0 | 233 | 3197 | 270 |
|xe-0-0-1-0-br02-cthz1.blizzardonline.net - 22 | 328 | 259 | 165 | 421 | 4167 | 280 |
| 137.221.78.53 - 8 | 463 | 427 | 164 | 240 | 2999 | 167 |
| 137.221.66.47 - 10 | 452 | 411 | 164 | 170 | 218 | 167 |
| 10.105.1.153 - 9 | 460 | 421 | 165 | 174 | 500 | 454 |
| 10.105.1.153 - 53 | 197 | 93 | 0 | 208 | 491 | 170 |
| No response from host - 100 | 123 | 0 | 0 | 0 | 0 | 0 |

Looks like the spiking is happening on Blizzards network based on that trace. But obviously not much visibility to the destination.

What does that trace look like via the VPN?

 

[tunes]

Issues with apex aswell 250 ping spikes and loss

 

[PBCool]

Team have mentioned they are investigating something, will feedback.

 

[PBCool]

Check if it's cleared up for me?

 

[Phinix]

Still happening

 

[PBCool]

View attachment 1476763

Still happening

This looks like 1% loss on an upstream? Are you still having latency spikes in Game?

Which IP is that?

 

[Phinix]

This looks like 1% loss on an upstream? Are you still having latency spikes in Game?

Which IP is that?

FF14 mmo

It's more the latency spikes I am pointing out since it started this evening.

 

[PBCool]

FF14 mmo

It's more the latency spikes I am pointing out since it started this evening.

Not seeing any losses or spikes on graphs etc any longer?

 

[Phinix]

Not seeing any losses or spikes on graphs etc any longer?

It got worse if anything.

 

[PBCool]

View attachment 1476769
It got worse if anything.

Thanks but your trace is clear? Still seeing spikes in latency?

Also it was only JHB affected it looks like you're in Cape Town?

EDIT I see some variance applied to CT now, give me a few mins.

 

[PBCool]

Thanks but your trace is clear? Still seeing spikes in latency?

Also it was only JHB affected it looks like you're in Cape Town?

EDIT I see some variance applied to CT now, give me a few mins.

Should start to stabilise, the fix in JHB had an impact on CT traffic.

 

[Phinix]

Should start to stabilise, the fix in JHB had an impact on CT traffic.

All clear now. Thank you for looking into it.

 

[MDE]

Should start to stabilise, the fix in JHB had an impact on CT traffic.

Yeap, as you applied the fix all my graphs are back to normal.

 

[Meis]

Check if it's cleared up for me?

Looks a lot better this morning. Latency down to the range of 166-178.
No rubberbanding experienced in a 30 minute window.

 

[Soprono]

@PBCool, little rant incoming but can the team take note of overall literacy in the support guys' communications? I don't mean to be rude to anyone or disrespectful but there are often occasions when the team doesn't thoroughly read/understand the emails before responding and makes entirely wrong assumptions.

Im upgrading my 500mbps line to 1gbps yet Im being told I'll lose a promotion applied to my other 200mbps line.....

#COOL-20230215-1135305​