Cool Ideas Fibre ISP – Feedback Thread 4

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As it was stated before it is best effort service. any ISP will be like that unless you go for a corporate solution which you will pay tripple the price for the same speed. By all means go over to Another ISP and will have the same issue.

Yes CISP might have only mentioned today or actually think it was yesterday that you move over to Open Serve.

Easiest way is if you agree with them is to log onto your CISP Portal and order a new service and select Openserve as a provider and put cancelation in for your Vodacom line then you are sorted with the order and then Openserve will contact you to come and do the install.

Yes I understand the way they got to run the cable is not the normal because of the layout of your property but you can also advise them once they come out.

Openserve will not come out before hand but when they get there you can advise them that you want it done a certain way and I am sure they will be willing to assist especially if you willing to trench in your yard and lay piping for them to push it through to secure the cable.

It Boils down to that there is another solution that could sort your problem out and then you are done with Vodascum. If you are willing to go that route is up to you but then can not go off at CISP if you are not willing to put some effort in from your side as well.
 
Got a question would upgrading from 500 -> 1gb on MFN get me out of congestion hell in the evenings or am I just screwed until MFN sort their **** out?
 
remoten said:
Got a question would upgrading from 500 -> 1gb on MFN get me out of congestion hell in the evenings or am I just screwed until MFN sort their **** out?
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If the congestion is in your home network yes otherwise no from point A to B it can handle X amount of traffic if you increase your availability it doesn't increase that route from A to B
 
remoten said:
Got a question would upgrading from 500 -> 1gb on MFN get me out of congestion hell in the evenings or am I just screwed until MFN sort their **** out?
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I don't think so. I see most Chrome traffic has gone to QUIC. Its blazing fast but does not play well in a congested environment.

The only way MFN can mitigate the situation is to apply fairness unilaterally across all sessions. Basically, proportionally shape everyone when congestion occurs.
There are a few commercial offerings that do that but there is now also an open source one named LibreQoS.
Alternatively, they must add bandwidth. Not always a viable strategy. People seem to hate shaping but it's the only way to create stability.

Edit:. What that means is the when there is congestion you need to drop to 400,. A guy on 100 needs to go to 80, etc. This is the opposite of your strategy.
 
r00igev@@r said:
BTW:. What ONT do you have? Do you connect using PPoE?
Do other people in the same street experience the same???
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I don't want to repeat myself, apparently we can't do this on this support forum, but I have already mentioned some of your questions here.

Anyways, the Ont is the one provided by cool idea, (or was it vodacom?), a Nokia type.

Yes PPoE

Yes my neighbour has the same issue as me, his ISP. Is keeping us informed , (Vodacom actually contacted him).

Other neighbours are on Openserve, (no issues).

But anyways, I will see tomorrow what CISP does when they contact me to keep me updated.

Edit: My neighbours have the same issue, (more than one), but the one next door to me is the one keeping me updated.

We both work from home so he let's me know when he gets an update.
 
FFMG said:
I don't want to repeat myself, apparently we can't do this on this support forum, but I have already mentioned some of your questions here.

Anyways, the Ont is the one provided by cool idea, (or was it vodacom?), a Nokia type.

Yes PPoE

Yes my neighbour has the same issue as me, his ISP. Is keeping us informed , (Vodacom actually contacted him).

Other neighbours are on Openserve, (no issues).

But anyways, I will see tomorrow what CISP does when they contact me to keep me updated.

Edit: My neighbours have the same issue, (more than one), but the one next door to me is the one keeping me updated.

We both work from home so he let's me know when he gets an update.
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Ok. Know that setup. The VC backhaul has multiple paths and the MTU varies based on the path
 
Apex tonight, unplayable and once again only on Cool Ideas. Afrihost and Webafrica have no issues:
1678393387259.png
 
linkinpark said:
Apex tonight, unplayable and once again only on Cool Ideas. Afrihost and Webafrica have no issues:
View attachment 1489915
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Yup waiting for this to be done...

PBCool said:
Our decision post network meeting is removing DD and going back to our Layer2 to London.

JHB will route via Cape Town London and we will get capacity from KZN to London directly for the most optimal latency.

We are going to turn up a 3rd NLD between CPT and JHB as well.
 
My 1GB connection is running beautifully, until I fire up NZBGET and start connecting to the news servers. I then start getting packet loss?

This is before I start downloading, zero packet loss.
1678434565709.png
 
tunes said:
Yup waiting for this to be done...

PBCool said:
Our decision post network meeting is removing DD and going back to our Layer2 to London.

JHB will route via Cape Town London and we will get capacity from KZN to London directly for the most optimal latency.

We are going to turn up a 3rd NLD between CPT and JHB as well.
Click to expand...
Looks like it was just done now now. My international connectivity stopped for a minute and now my traces to EU don't have any sign of DD
 
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