PayShap can only be used by someone with a South African bank account. A customer needs to go on to their banking app and register a ShapID using their cellphone number. Customers who do not have a smartphone will be able to register via USSD, although only Nedbank has already enabled this feature, with the other banks set to offer this shortly.
What is important to understand is that the cellphone number serves as an alias or proxy ID. It has nothing to do with your physical cellphone and the funds are not stored on your cellphone – they are paid directly into your bank account. The ID could have been your South African ID number, for example, or even your name. If your phone is stolen, no one can access the funds.
David Breetzke, head of payments regulatory and governance at Absa Everyday Banking, explains that the cellphone number used as the ShapID must be the one registered with the bank, as this is used to verify the individual, although this process is bank-dependent.
This may be a challenge for people who change cellphone numbers, but Mpho Sadiki, head of real-time payments at BankservAfrica, says experience in countries such as India and Brazil has been that customers tend to keep one cellphone number for their banking needs.
Ravi Shunmugam, CEO of EFT product house at FNB, explains that when you register your ShapID as a cellphone number only, it is called a primary ShapID.
When you register your ID as a cellphone number with the bank’s name (cellphone number@FNB), this is called an account ShapID.
The reason for the different layers of ShapID – primary and account – is to cater for payers who might have accounts with multiple banks registered for the PayShap service and would like to use a single cellphone number across many banks.