Cool Ideas Fibre ISP – Feedback Thread 6

CoolEscalator said:
This issue has been escalated as high as we can. As mentioned, this is affecting everyone on Vodacom Fibre , and is treated as high priority. A Cross Connect Cable that needs replacing unfortunately is not as quick as you may think, since this is a cable that Terraco needs to pull between Cabinets. Its not as simple as quickly pulling out the old cable, and putting in a new cable, unfortunately.

We understand the length of time this has taken thus far. Our team has followed up twice this morning already, and willl continue to push for a urgent resolution from Vodacom. I don't believe you will get very far if you contact Vodacom directly.
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Good day @r00ster , Feedback from Vodacom advises they have done more troubleshooting, and have found an issue with their equipment. The issue has been logged with their Vendor for further investigations
 
Hi there @r00ster
Vodacom and their Vendor has made additional changes, and we are seeing some stability now, can you confirm your status?
 
Anyone else having very bad packet loss starting from around 9:30?

Rondebosch, octotel
 
Anyone else in CPT/Openserve Northern Suburbs lose all internet connection?

[mention]PBCool [/mention] [mention]CoolEscalator [/mention]
 
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