Dr Bapoo TCM
New Member
- Joined
- Dec 6, 2025
- Messages
- 1
- Reaction score
- 5
I am advising the public in the strongest possible terms to avoid Rain as an Internet Service Provider. Their service delivery has collapsed to the point where even the old dial-up connections of decades past would be a competitive alternative.
Rain’s Rain One package initially offered excellent value for money. However, ever since the launch and growing popularity of their Rain Go devices, there has been a steady and undeniable decline in network performance. As demand increased, Rain clearly failed to increase network capacity, and the customer base is now paying the price.
From approximately 20:00 every night, and especially over weekends, speeds drop so severely that normal browsing becomes impossible. As of the end of November 2025, the situation deteriorated further. The increasingly frequent “Connected Without Internet” message now appears consistently between 20:00 and 04:00, making the service effectively unusable during those hours. This is not a technical fault; this is a capacity issue that Rain refuses to acknowledge or address.
Attempting to report the problem is a separate frustration. Rain’s WhatsApp “support bot” is not intelligent by any stretch of the imagination. It repeatedly suggests rebooting the device and claims to “escalate” the matter, yet nothing changes because escalation is clearly meaningless when the underlying cause is insufficient network capacity. Calling their customer care line is equally pointless. You are patched through to individuals who sound like AI with Americanised accents and who have no understanding of the Rain network in South Africa. No authentic troubleshooting occurs, no feedback is provided, and no resolution is ever achieved.
As someone who relies heavily on stable internet connectivity for professional purposes, Rain’s failure to provide a functional service has become intolerable. It is now clear that Rain is chasing subscriber numbers and profits, with no commitment to building adequate infrastructure or ensuring reliable service delivery. The deterioration is obvious, ongoing, and utterly unacceptable.
I strongly advise prospective customers to avoid signing up with Rain unless they enjoy extended periods of having no internet connectivity, particularly during peak hours. What Rain advertises and what Rain delivers are two entirely different realities.
Rain has become unreliable, unresponsive, and unfit for purpose. I am now forced to seek a more competent and dependable ISP, as Rain has demonstrated no interest in resolving their capacity problems or providing the service that customers are paying for.
Rain’s Rain One package initially offered excellent value for money. However, ever since the launch and growing popularity of their Rain Go devices, there has been a steady and undeniable decline in network performance. As demand increased, Rain clearly failed to increase network capacity, and the customer base is now paying the price.
From approximately 20:00 every night, and especially over weekends, speeds drop so severely that normal browsing becomes impossible. As of the end of November 2025, the situation deteriorated further. The increasingly frequent “Connected Without Internet” message now appears consistently between 20:00 and 04:00, making the service effectively unusable during those hours. This is not a technical fault; this is a capacity issue that Rain refuses to acknowledge or address.
Attempting to report the problem is a separate frustration. Rain’s WhatsApp “support bot” is not intelligent by any stretch of the imagination. It repeatedly suggests rebooting the device and claims to “escalate” the matter, yet nothing changes because escalation is clearly meaningless when the underlying cause is insufficient network capacity. Calling their customer care line is equally pointless. You are patched through to individuals who sound like AI with Americanised accents and who have no understanding of the Rain network in South Africa. No authentic troubleshooting occurs, no feedback is provided, and no resolution is ever achieved.
As someone who relies heavily on stable internet connectivity for professional purposes, Rain’s failure to provide a functional service has become intolerable. It is now clear that Rain is chasing subscriber numbers and profits, with no commitment to building adequate infrastructure or ensuring reliable service delivery. The deterioration is obvious, ongoing, and utterly unacceptable.
I strongly advise prospective customers to avoid signing up with Rain unless they enjoy extended periods of having no internet connectivity, particularly during peak hours. What Rain advertises and what Rain delivers are two entirely different realities.
Rain has become unreliable, unresponsive, and unfit for purpose. I am now forced to seek a more competent and dependable ISP, as Rain has demonstrated no interest in resolving their capacity problems or providing the service that customers are paying for.
