Penance/Sorry RSAWeb

[Werner1975]

Long story short, our internet went off yesterday at 2pm. Got hold of them today, they claim we haven't paid so they disconnected us. No warning, no notice. We sent them proof of payment. Ok, they will check and review. If all good we will be re connected in 3-5 days!!! What crap is that?! This is absolute nonsense and disgusting service. I'm gonna look for a new ISP.

 

[Herr der Verboten]

Long story short, our internet went off yesterday at 2pm. Got hold of them today, they claim we haven't paid so they disconnected us. No warning, no notice. We sent them proof of payment. Ok, they will check and review. If all good we will be re connected in 3-5 days!!! What crap is that?! This is absolute nonsense and disgusting service. I'm gonna look for a new ISP.

/hug

 

[saor]

These companies all want to blame the economy but then they pull this kak to piss of customers. Although obviously things just fall through the cracks sometimes. But service lately (with most places) seems worse than what it was 10 years ago.

 

[Bliksis]

Customer pays for their own incompetence. If an ISP pulled that with me, I'd use the chance to jump to another one.

 

[Xtm]

I wasn't expected this kind of service from Afrihost lately.

I'll not consider joining them again it seems.

 

[SauRoNZA]

Should never have signed up with them in the first place.

Worst ISP in SA by far.

 

[PBCool]

I wasn't expected this kind of service from Afrihost lately.

I'll not consider joining them again it seems.

Afrihost or RSAWeb?

 

[Werner1975]

Customer pays for their own incompetence. If an ISP pulled that with me, I'd use the chance to jump to another one.

Thus the reason I'm looking for a new ISP.

 

[Werner1975]

I feel that I have to apologise to RSAweb. After a few checks we found that yes we paid our subscription but the last 2 months the payments were reversed for some reason and we failed to pick this up. So it ended up on their side as not paid and so we fell into arrears. So sorry RSAWeb. We should have checked that the payments went through.

 

[biena]

You were not checking your monthly bill ?

 

[FiestaST]

So a "happy ending" ultimately?

 

[Werner1975]

You were not checking your monthly bill ?

It's in my wife's name and yes, it looks like it.

 

[Werner1975]

So a "happy ending" ultimately?

Nope, cause now we are in arrears with still no internet and I can only re connect when I get paid at the end of the month.

 

[PBCool]

Who is the fibre provider? Octotel?

 

[SauRoNZA]

I feel that I have to apologise to RSAweb. After a few checks we found that yes we paid our subscription but the last 2 months the payments were reversed for some reason and we failed to pick this up. So it ended up on their side as not paid and so we fell into arrears. So sorry RSAWeb. We should have checked that the payments went through.

And what about the complete failure to communicate this to you?

Just ignore that and move along?

 

[Herr der Verboten]

I feel that I have to apologise to RSAweb. After a few checks we found that yes we paid our subscription but the last 2 months the payments were reversed for some reason and we failed to pick this up. So it ended up on their side as not paid and so we fell into arrears. So sorry RSAWeb. We should have checked that the payments went through.

Revise the OP and add penance.

 

[RedViking]

And what about the complete failure to communicate this to you?

Just ignore that and move along?

Probably sent an email that got ignored as well.

I like they some companies also phone you, as long as they don't use one of those shared spam numbers that gets blocked.

 

[Werner1975]

And what about the complete failure to communicate this to you?

Just ignore that and move along?

Apparently they sent notices to my wife which she missed. I'll leave it there.

 

[Werner1975]

Who is the fibre provider? Octotel?

Vumatel

 

[Werner1975]

Revise the OP and add penance.

I don't know how to do that. I can only edit my original post, not the title.