Cool Ideas Fibre ISP – Feedback Thread 6

[DrJohnZoidberg]

Yes indeed, simply enable DHCPv6

Thanks, I'll test it out sometime.

 

[Chris_Auc]

Good day @Brenvh @Chris_Auc , MFN has made more changes, and requested to monitor this evening again.
Please let me know how it performs this evening

Hey @CoolEscalator miles better, but still seeing some drops here & there with some latency spikes.
MFN are definitely on the right track.

How does it look from your end?

 

[Brenvh]

I can only monitor a 10 minute window, but it's definitely more useable at the moment

 

[PBCool]

I can only monitor a 10 minute window, but it's definitely more useable at the moment
View attachment 1905926

On hop 7 you have no recorded loss, so the indicator there is your line is probably without loss at all at that point.

 

[JOEY_8]

Down again?

Edit: seems to back. Was down briefly- KZN Vuma

 

[EpicPotato]

Something has broken again. Dead here.

 

[linkinpark]

@PBCool @CoolEscalator Went down for a few minutes and now major packet loss. Vuma Durban North

 

[remoten]

Seems like somethings going on

 

[TH3J0K3R]

Yea somethings up right now.

Vuma Trenched, East Rand, JHB

 

[PBCool]

Yea somethings up right now.

Vuma Trenched, East Rand, JHB

Hi, can you post an example for me?

 

[PBCool]

@PBCool @CoolEscalator Went down for a few minutes and now major packet loss. Vuma Durban North
View attachment 1905934

Saw a small blip on the one NLD to KZN but thats all, no further loss.

 

[AfricanTech]

Saw a small blip on the one NLD to KZN but thats all, no further loss.

5 minute blip - Pinelands, Cape Town, Openserve

 

[LLoydizle]

Anyone know if there’s issues in the Fourways/Douglasdale area at the moment? I can’t even download a file or run a Speedtest.

Ticket number: #COOL-20260506-2663730

Also, I’m with Metro Fibre.

 

[CoolEscalator]

Anyone know if there’s issues in the Fourways/Douglasdale area at the moment? I can’t even download a file or run a Speedtest.

Ticket number: #COOL-20260506-2663730

Also, I’m with Metro Fibre.

Hi there. Not that I'm aware of at the moment. Our monitors are clear.

I see the ticket was logged less than 10 mins ago, put team will be in touch to troubleshoot with you.

 

[drykie]

Any news on when Openserve gigabit will be available?

Do see that are making it available on the site. But not all areas, some still show 500mbps. Still being rolled out I assume

 

[Quintus26]

Down in Eastern Cape with Metro fibre. Sizable downpour happening since 2am this morning so I'm guessing it's weather related?

 

[CoolEscalator]

Down in Eastern Cape with Metro fibre. Sizable downpour happening since 2am this morning so I'm guessing it's weather related?

Hi there, I do see this outage listed, is this close to you?

 

[LLoydizle]

Hi there. Not that I'm aware of at the moment. Our monitors are clear.

I see the ticket was logged less than 10 mins ago, put team will be in touch to troubleshoot with you.

Thanks for the update. Has there been any new updates? I can’t even send a work email at the moment.

 

[PBCool]

Do see that are making it available on the site. But not all areas, some still show 500mbps. Still being rolled out I assume

They have a product for 1Gbps, which is FTTx basically it's locked into their network and is designed to be shared. So not the same as their standard FTTH.

 

[CoolEscalator]

Thanks for the update. Has there been any new updates? I can’t even send a work email at the moment.

Apologies for the invonvenience in this regard. Our team should be in contact to diagnose further.
I have followed up internally as well.
Unfortunately any issues have a standard turnaround time of 24-72 hours, but I'm sure our team will be able to assist you as soon as possible.