Well it seems the speeds have now recovered. So all looks good for now.
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Question of the Day: What is your non-negotiable item, device, or app for international travel?
Cool Ideas Fibre ISP – Feedback Thread 6
- Thread starter CoolEscalator
- Start date
Yeah then that confirms it, most likely backhaul/Reflex related. (Both Vuma and Evotel makes use of Reflex)
As Reflex probably uses the same backhaul to JHB from Krugers and Roodepoort.
Will see what I can find out tomorrow and will revert back
Are you also experiencing this frequently?
Hey guys, the last couple of days my link has been somewhat unstable id say but its specific though. WINMTR looks okay however specifically in world of tanks I am getting a fair bit of lag and stutters and seems unstable. Openserve is the back end. at times twitch is also buffering allot. Typically never have issues with my link.
bHOLDher
Well-Known Member
Tonight was unusual:
HI there, this sounds isolated to international , since I don't believe world of tanks have local servers
I do see there was some minor loss on international from JHB side, nothing major but could explain it.
As we also saw the same loss on Sunday night as well, but not last night.
Can you confirm if you had any issues last night?
Yeah I did have issues last night, the WoT servers are EU based.
Hey @CoolEscalator any ETA on when this change will be complete?
Had a few drops this morning
also seems like the evenings are getting worse again...
Unfortunately No ETA as yet, will follow up with the team though.Hey @CoolEscalator any ETA on when this change will be complete?
Had a few drops this morning
View attachment 1907809
HI there, unfortunately the only way to ensure No-CGNAT is to purchase a Static IP
We use CGNAT for Overflow, so you should get a public IP majority of the time, but can get CGNAT from time to time as well
You can also always just click"save and apply" on your router PPPoE settings, to re-dial the session, which should give you a public IP eventually.
Alternatively, you can always use services like Cloudflare Tunnels (requires a domain) or Tailscale (doesn't require a domain) that allows internal access securely without needing to port forward anything, or without the need for a public IP either.
Thanks for the reply
Disabled pppoe and re enabled and its all good now .
FlickeringLight
New Member
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- May 13, 2026
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Just registered to post a comment in this thread.
I've also been experiencing similar issues the past three evenings (Openserve backend). From around 7pm to 10pm there are frequent timeouts, packetloss, high latency and inconsistent speeds (I want to say it's more of an issue on interntional sites, but can't 100% confirm). As @KaboomZA said, sometimes performance just feels 'off' even if there aren't obvious timeouts/lost packets.
When trying to run speedtest.net tests during those periods, it often takes a lot longer than usual to find an appropriate server. odd. And in general, i've now seen this behaviour happen on more occasions in late April/Early May than probably the past year combined.
Other evenings, days, mornings, afternoons, everything works without a hitch.
I've also been experiencing similar issues the past three evenings (Openserve backend). From around 7pm to 10pm there are frequent timeouts, packetloss, high latency and inconsistent speeds (I want to say it's more of an issue on interntional sites, but can't 100% confirm). As @KaboomZA said, sometimes performance just feels 'off' even if there aren't obvious timeouts/lost packets.
When trying to run speedtest.net tests during those periods, it often takes a lot longer than usual to find an appropriate server. odd. And in general, i've now seen this behaviour happen on more occasions in late April/Early May than probably the past year combined.
Other evenings, days, mornings, afternoons, everything works without a hitch.
HI there, seems this was our team who did a line Reprovision this morning, Which briefly dropped the connection, I believe he called about an hour ago?
@KaboomZA @FlickeringLight
Regarding the international weirdness mentioned, I will ask our team to have a look , and will share any feedback should I receive it.
Your time and patience is much appreciated.
ripclaw
Expert Member
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- Dec 4, 2006
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@CoolEscalator just wanted to let you know that, thanks to Sibonile, Karabo, Faith and Maureen, I'm back up and running. Karabo kept me informed throughout and she also raised the priority with the Escalations team.
Please thank them again on my behalf.
HI there, thank you for reverting back and confirming all is now in order.
I will be sure to let them know
Hi there yes they did do a reset this morning, but for example now when I did a speedtest, im only getting like 350 down when I typically max out at 500+
thanks for the feedback thus far @CoolEscalator Let me know if you guys have anything, much appreciated.
Only a pleasure, if you are not getting your speeds, this would also indicate a local issue, and would not be related to the international weirdness mentioned.
I will ask our team to reach out to further troubleshoot the speed issue with you.