Cool Ideas Fibre ISP – Feedback Thread 6

Hey @CoolEscalator recently Fortnite moved their Middle East servers, & with that move we in South Africa are getting better ping.
I have been noticing something strange. I believe I have the new Middle East server IP, & for some reason the ping times change randomly. See the ping plotter below. (i also see these ping spikes in-game.) It's quite frustrating. Is it something that can be fixed on Cool Ideas side? When I use ExitLag or Lagester, this does not happen. :) Thank you!

Screenshot 2026-05-23 124857.png
 
Chris_Auc said:
Hey @CoolEscalator recently Fortnite moved their Middle East servers, & with that move we in South Africa are getting better ping.
I have been noticing something strange. I believe I have the new Middle East server IP, & for some reason the ping times change randomly. See the ping plotter below. (i also see these ping spikes in-game.) It's quite frustrating. Is it something that can be fixed on Cool Ideas side? When I use ExitLag or Lagester, this does not happen. :) Thank you!

View attachment 1910123
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Hi there, normally not within our control unfortunately, what does the trace look like when the lantency is high?
 
Brenvh said:
I've also experienced it with the new middle east server, hopefully it's not permanent
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Yeah normally its only for a few minutes then comes back. Goes to like 220 ms at most, then the next game its fixed.
Way better than AWS previously though, that was horrrrrrible
 
Hi @CoolEscalator / @PBCool, please note that I've responded on #COOL-20260515-2672239 as my intermittency issue is back. Only the Power and Ethernet1 lights on my ONT are on.

Also, please note that other residents in my suburb were complaining of no connectivity for the past few days, even though I had fibre connectivity. Please escalate to Vumatel and check if there's an issue with my area?

Thanks in advance.
 
Hey, so for the last few days I've been playing Escape From Tarkov a lot on their JHB based servers and for the past day or 2 I've been getting constantly kicked from certain servers with the game telling me that I have high packet loss, so I managed to pull the one server IP and there definitely seems to be an issue. It's a bit strange because my friend who plays with me doesn't experience any issues so I don't think it's server related.

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DYreX146 said:
Hey, so for the last few days I've been playing Escape From Tarkov a lot on their JHB based servers and for the past day or 2 I've been getting constantly kicked from certain servers with the game telling me that I have high packet loss, so I managed to pull the one server IP and there definitely seems to be an issue. It's a bit strange because my friend who plays with me doesn't experience any issues so I don't think it's server related.

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Sure will report to the team to investigate. Thanks for letting us know.
 
DYreX146 said:
Hey, so for the last few days I've been playing Escape From Tarkov a lot on their JHB based servers and for the past day or 2 I've been getting constantly kicked from certain servers with the game telling me that I have high packet loss, so I managed to pull the one server IP and there definitely seems to be an issue. It's a bit strange because my friend who plays with me doesn't experience any issues so I don't think it's server related.

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So the team have investigated, seems like an issue on the peer side. You may find the other ISP in question doesn't peer with them in KZN. If it continues we will depeer them and backhaul to JHB.

But they will try make a change to work around it.
 
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PBCool said:
So the team have investigated, seems like an issue on the peer side. You may find the other ISP in question doesn't peer with them in KZN. If it continues we will depeer them and backhaul to JHB.

But they will try make a change to work around it.
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Ah I see, my friend is from Pretoria on Afrihost so that makes sense. Thanks so much for looking into it, the trace looks way better now. I'll let you know if the issue pops up again but I think it should be good now.
 
DYreX146 said:
Ah I see, my friend is from Pretoria on Afrihost so that makes sense. Thanks so much for looking into it, the trace looks way better now. I'll let you know if the issue pops up again but I think it should be good now.
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Yeah that makes sense as peered in multiple locations
 
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