Cool Ideas Fibre ISP – Feedback Thread 6

[CoolEscalator]

HI all, apologies for the delays in my response. Seems this was localized to the Durbanville area.
I see a few reports on the tickets side for this area as well.
Unfortunately I don't see a notice from Vuma, but glad they managed to get it sorted out quickly

 

[EpicPotato]

Internet been dead for about 5 minutes.

Openserve, Glenwood.

Been a bit of a regularity over the last week.

 

[370z]

Internet been dead for about 5 minutes.

Openserve, Glenwood.

Been a bit of a regularity over the last week.

Same in Gillitts

 

[Herr der Verboten]

Internet been dead for about 5 minutes.

Openserve, Glenwood.

Been a bit of a regularity over the last week.

sorry. backing up the internet.

 

[CoolEscalator]

HI all, Thank you for the reports, we are investigating.

EDIT: https://coolideas.co.za/announcements/79922

 

[mugestu]

Any vuma outages in KZN internet just went out

 

[CoolEscalator]

Any vuma outages in KZN internet just went out

Hi yes, would be related to the above, apologies. We are investigating further

 

[Elro]

Hard down in Ballito #COOL-20260602-2687071

 

[Elro]

Any news on Durban North Coast outage?

 

[salybash]

No internet.

Metrofibre, Sparks Road.

 

[CoolEscalator]

Any news on Durban North Coast outage?

Hi there, we will share an update once received, apologies for the inconveneince

 

[Elro]

Hi there, we will share an update ocne received, apologies for the inconveneince

Thanks guys, let us know

 

[PBCool]

Should be recovering now.

 

[CoolEscalator]

Services should to be restoring. Please kindly reboot your routers if still down.

 

[Zenbaas]

Benoni, openweb insanely slow. Intermittent and cuts out constantly. Router restarted with no improvement.

 

[CoolEscalator]

Benoni, openweb insanely slow. Intermittent and cuts out constantly. Router restarted with no improvement.

HI there, I don't see anything obvious for the area. Are you able to log a case with our support team to check your link?

 

[Elro]

Thanks guys, let us know

Seems to be back on, thanks

 

[PBCool]

Benoni, openweb insanely slow. Intermittent and cuts out constantly. Router restarted with no improvement.

Hi, Openweb or Openserve?

 

[DrJohnZoidberg]

Youtube been super kak tonight.

 

[Bob_James]

Youtube been super kak tonight.

You sure its not your internet speeds? 2.5G is barely enough to do anything really