Airmobile - MTN popups

Maybe this will help others

Ive had a mtn nr for probably 20 yrs or so. Cant recall ever having these pop ups.

It started after i signed up for an airmobile esim about a year ago. Must have seen 10 or so pop-ups since then.

I saw now that there is a second simkit installed on my phone. Must have been since the esim sign up. That simkit has notifications enabled, where the 1st simkit has it disabled.

So now both are disabled. Let's see

Also great with zero response from @Afrigirl @AfriGuy @AfriNatic
 
Heisenborg said:
Maybe this will help others

Ive had a mtn nr for probably 20 yrs or so. Cant recall ever having these pop ups.

It started after i signed up for an airmobile esim about a year ago. Must have seen 10 or so pop-ups since then.

I saw now that there is a second simkit installed on my phone. Must have been since the esim sign up. That simkit has notifications enabled, where the 1st simkit has it disabled.

So now both are disabled. Let's see

Also great with zero response from @Afrigirl @AfriGuy @AfriNatic
Click to expand...
Just checked, and I also have 2 Sim toolkits installed on my phone, both with notifications enabled. Have now disabled as much as possible on both and will also report back.

Only difference in my case from the above is that my Airmobile Sim is physical, not eSim. My FNB is an eSim, which may still explain the 2 instances, dunno.

Something else I tried without success, but probably worth mentioning for process of elimination: my APN was set to mtn. I changed it to the Airmobile settings but it didn't make a difference.
 
Last edited:
Hi.

Our MVNO clients should not be getting these marketing pop messages. Please drop me a DM so we can escalate to MTN, unfortunately we have to send it in case by case for now.
 
Afrigirl said:
Hi.

Our MVNO clients should not be getting these marketing pop messages. Please drop me a DM so we can escalate to MTN, unfortunately we have to send it in case by case for now.
Click to expand...
PATHETIC of MTN
 
Afrigirl said:
Hi.

Our MVNO clients should not be getting these marketing pop messages. Please drop me a DM so we can escalate to MTN, unfortunately we have to send it in case by case for now.
Click to expand...

Well then I suggest you extract all your numbers and allocate one of your junior helpdesk staff to start logging them 1 by 1 with MTN. As this is pathetic of Afrihost.
 
@Afrigirl what now? I followed your processes, logged a call, was assured it will be escalated and resolved, and yet still getting these unsolicited popups... Or maybe I should go back to Vodacom?
 
Hi,

We are currently working with MTN on a bulk fix to resolve the issue.
We apologise for any inconvenience caused.
 
Well one way to get rid of the popups, get a new device. Apparently esims can't just be transferred or downloaded, I've got to do a sim swap and wait 6 hours.
So no sim = no popup
 
Lupus said:
Well one way to get rid of the popups, get a new device. Apparently esims can't just be transferred or downloaded, I've got to do a sim swap and wait 6 hours.
So no sim = no popup
Click to expand...
Same here.

Got a new device this week. Their AirMobile app tells you its super easy just to transfer the esim.

But when I try to do it, I get an error message telling me to contact the provider.
 
t0dd said:
Same here.

Got a new device this week. Their AirMobile app tells you its super easy just to transfer the esim.

But when I try to do it, I get an error message telling me to contact the provider.
Click to expand...
Yeah, you need to do a sim swap, after the sim swap it will then "sms" you to say it's active and and, it's not easy at all.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X