Slow streaming, F1TV and Netflix

[ShadowFire]

Good day,

Are there any other people experiencing buffering and long load times when streaming Netflix or F1TV?

I did use the Netflix app on my TV to test the network, it shows 6Mbps.
Fast.com speed test Speedtest.net


I have rebooted my router and ONT, no difference. I am on Vuma 200Mbps fibre. I see there is also packet loss on the line which started on 2026/06/22 19:00.
Pings dropping

 

[Lupus]

Good day,

Are there any other people experiencing buffering and long load times when streaming Netflix or F1TV?

I did use the Netflix app on my TV to test the network, it shows 6Mbps.
Fast.com speed test Speedtest.net
View attachment 1917743View attachment 1917746

I have rebooted my router and ONT, no difference. I am on Vuma 200Mbps fibre. I see there is also packet loss on the line which started on 2026/06/22 19:00.
Pings dropping
View attachment 1917757

The device is probably connected via WiFi and it's not 100%

 

[Herr der Verboten]

The device is probably connected via WiFi and it's not 100%

Or vuma just being vuma…

 

[Lupus]

Or vuma just being vuma…

Getting almost full speed otherwise

 

[ShadowFire]

The device is probably connected via WiFi and it's not 100%

Screenshots posted was from my phone, which is on WiFi, but I get similar results on my PC connected directly to the router. The ping test is done on a linux machine that is also directly connected to the router.

WinMTR on my PC connected with wired connection to router:

 

[ShadowFire]

I did check further, speedtests to Johannesburg 180Mbps down and up. But any international server, the download only goes up to 1Mbps and upload to about 100Mbps.

I did log a ticket with Afrihost, they escalated it to Vumatel.

 

[Afrigirl]

I did check further, speedtests to Johannesburg 180Mbps down and up. But any international server, the download only goes up to 1Mbps and upload to about 100Mbps.

I did log a ticket with Afrihost, they escalated it to Vumatel.

Hi. Please share the ticket reference

 

[ShadowFire]

Hi. Please share the ticket reference

Vuma Ticket - 01455175

 

[ShadowFire]

I received an email from Vuma saying they have dispatched a technician for an unscheduled visit, so they are first going to check outside somehow.

I also did further testing. The slow downloads are not actually only international servers, as can be seen below from speedtest.net:

 

[ShadowFire]

The Vuma technicians were here now, they now say it is an area problem and they don't know when it will be fixed.

Still seeing a 3% packet loss.

 

[kintucky]

i started having the exact same issue on the exact same day, And as far as i can tell, cloudflare also had a massive outage at the same time our issues started and using a basic, free VPN that avoids SA and the UK gives me better internet than base. i also had Vuma technicians today and even they said multiple people are calling with the same issue and don't know what the problem is. but the issue starting at the same time as a bunch of sites went down world wide doesn't feel like a coincidence.

 

[ShadowFire]

i started having the exact same issue on the exact same day, And as far as i can tell, cloudflare also had a massive outage at the same time our issues started and using a basic, free VPN that avoids SA and the UK gives me better internet than base. i also had Vuma technicians today and even they said multiple people are calling with the same issue and don't know what the problem is. but the issue starting at the same time as a bunch of sites went down world wide doesn't feel like a coincidence.

Which area are you if I may ask? I am in Secunda.

 

[kintucky]

Same. also Secunda. i assumed they were working with multiple people in town since they came and left a lot.

 

[Afrigirl]

Hi.

Vuma has released the Network Incident.

 

[ShadowFire]

Hi.

Vuma has released the Network Incident.

@Afrigirl
Just got this from Vuma claiming the issue has been resolved. I don't know how the repair was done as my internet never went down.

I did reboot my router but there was no change, still experiencing slow downloads with normal uploads and packet loss.

 

[kintucky]

I spoke to Vodacom today and they said they changed some configs on their side and restarted my router and the issue is resolved. they told me it was caused by vodacom migrating their services to vumatel. thank you for the help.

 

[ShadowFire]

At around 15:40, I noticed that my latency changed a little bit and since the my line seems to be fine, but it has only been an hour. No packet loss as well.

 

[ShadowFire]

Issue seems to have been resolved. No issues since yesterday afternoon.

 

[kintucky]

Im now having constant disconnects from 11pm till the morning

 

[Afrigirl]

Im now having constant disconnects from 11pm till the morning

Hi.
Please drop me a PM with your email address