Cool Ideas Fibre ISP – Feedback Thread 6

CoolEscalator said:
Unfortunately its not the same concept as that No.

You can compare it to 100mbps packages, as it explains the LAN negotion/ and Eathernet Overhead

For example, if using a non-gigabit router, and you are have a 100mbps package, you get around 93/93mbps or 94/94mbps
However once you use a gigabit router , you will get 110/110mbps since we set the rate limits to 110/110

For gigabit packages , we set the rate limit to 1100/1100, so yes you should get above 1gig, however this can only happen if your ONT, router and your Devices are capable of 1Gbps+, thus you mostly would get 930mbps or in that range.

Thus your ONT ,Router and devices needs to support 2.5G at least, in order to achieve that 1100mbps, which unfortunately is not something most FNO's use.

But to clarify further, its a physical ethernet limitation, that is only solved by upgrading to better hardware.
Click to expand...

Thanks for the explanation, makes sense now.

All seems good now.
1Gbps really shines on LAN and embarrasses my ASUS TUF-AX5400 even over Wifi 6 (top speed 830Mbps in the same room, 650Mbps in next room and 500Mbps the rest of the place. Probably time to upgrade, tech moves fast.

I'm happy
speed2.png
Speed1.png
 
NR7 said:
Thanks for the explanation, makes sense now.

All seems good now.
1Gbps really shines on LAN and embarrasses my ASUS TUF-AX5400 even over Wifi 6 (top speed 830Mbps in the same room, 650Mbps in next room and 500Mbps the rest of the place. Probably time to upgrade, tech moves fast.

I'm happy
View attachment 1918995
View attachment 1918996
Click to expand...
Yeah with gigabit, LAN is the way to go.
Glad all is working well :)
 
Hi @PBCool and @CoolEscalator

I am hoping to get some senior eyes on Ticket #COOL-20260525-2678493. This issue has been ongoing for a few weeks now. Unfortunately, progress on the ticket has been incredibly slow, with several days passing between each support reply, and communication has now stalled completely since Tuesday.

Issue: There is 100% bidirectional packet loss strictly between my Home CI connection (155.93.227.x) and my Office CI connection (155.93.241.x).

Ticket notes:
  • General internet access from both sites is flawless (0% loss to Google/1.1.1.1).
  • External connectivity to both sites is fully functional. I provided support with screenshots proving an external client network can ping both my Home and Office WAN IPs without issue, confirming the firewalls and endpoints are fine.
  • If I route my traffic through Cloudflare WARP, the connection routes out to Cloudflare, re-enters the CI network via external peering, and connects to the office without issue.
  • Direct traceroutes between the two sites die symmetrically inside the CI core (specifically dropping at 154.0.1.125).
Status: Support's latest proposed solution was to assign my home connection a new IP (102.132.245.x) on the portal to bypass the route. However, my router is still holding the old DHCP lease, so the IP hasn't changed (despite 3 attempts of shutting down the ONT and router for quite a while).

I would ideally prefer to keep my existing IP and have the actual internal routing issue investigated. Changing the IP acts as a band-aid fix, but it leaves a broken route between the 155.93.227.x and 155.93.241.x subnets that will likely just affect the next customer assigned to it.

Could you have a senior network engineer please pull up the ticket and take a look at it so we can finally get this resolved? Any assistance would be greatly appreciated.
 
betty85 said:
Hi @PBCool and @CoolEscalator

I am hoping to get some senior eyes on Ticket #COOL-20260525-2678493. This issue has been ongoing for a few weeks now. Unfortunately, progress on the ticket has been incredibly slow, with several days passing between each support reply, and communication has now stalled completely since Tuesday.

Issue: There is 100% bidirectional packet loss strictly between my Home CI connection (155.93.227.x) and my Office CI connection (155.93.241.x).

Ticket notes:
  • General internet access from both sites is flawless (0% loss to Google/1.1.1.1).
  • External connectivity to both sites is fully functional. I provided support with screenshots proving an external client network can ping both my Home and Office WAN IPs without issue, confirming the firewalls and endpoints are fine.
  • If I route my traffic through Cloudflare WARP, the connection routes out to Cloudflare, re-enters the CI network via external peering, and connects to the office without issue.
  • Direct traceroutes between the two sites die symmetrically inside the CI core (specifically dropping at 154.0.1.125).
Status: Support's latest proposed solution was to assign my home connection a new IP (102.132.245.x) on the portal to bypass the route. However, my router is still holding the old DHCP lease, so the IP hasn't changed (despite 3 attempts of shutting down the ONT and router for quite a while).

I would ideally prefer to keep my existing IP and have the actual internal routing issue investigated. Changing the IP acts as a band-aid fix, but it leaves a broken route between the 155.93.227.x and 155.93.241.x subnets that will likely just affect the next customer assigned to it.

Could you have a senior network engineer please pull up the ticket and take a look at it so we can finally get this resolved? Any assistance would be greatly appreciated.
Click to expand...
HI there, thank you for reaching out, apologies for any delays in resolution here.

I have escalated this internally with our Business team accordingly, someone will have a look and be in touch accordingly.
 
Good day All, Please take note of the following maintenance on Tueday

Start Date & Time: 07/07/2026 @ 04:30
End Date & Time: 07/07/2026 @ 05:30
Duration: 1 Hour
Affected Area/s: Gauteng + Fixed 5G National
Impact: Customers on CGNAT are expected to experience downtime of at least 10 minutes at some point during the maintenance period.
 
HI all, apologies, it seems ther is an issue from LIS --> LON again

We will Re-route traffic , so you might notice slightly higher latency to certain international destinations
Issue has been logged with upstream provider
 
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CoolEscalator said:
HI all, apologies, it seems ther is an issue from LIS --> LON again

We will Re-route traffic , so you might notice slightly higher latency to certain international destinations
Issue has been logged with upstream provider
Click to expand...

Have been in fine since this but just got kicked again and logins are failing

Back in now
 
DuckKnuckle said:
Have been in fine since this but just got kicked again and logins are failing

Back in now
Click to expand...
Yeah we had to wait for LIS--> LON to restore(which was when you noticed the disconnect again) before we can manually re-route.

Were busy doing that now while, else it will keep failing over between the 2 paths if it keeps dropping.
 
I noticed since last night the Broadband LED on my Calix 803Gv2 ONT has been flashing an amber colour every 2 seconds, I tried looking online but I can't find any information about what it means. All the other LEDs are fine and my internet is working perfectly, but I'm just curious why it's doing this since it never did it before. The only time I noticed something similar was when the Power LED flashed amber for about 10 minutes before it rebooted to do a firmware update but this is a bit different.
 
DYreX146 said:
I noticed since last night the Broadband LED on my Calix 803Gv2 ONT has been flashing an amber colour every 2 seconds, I tried looking online but I can't find any information about what it means. All the other LEDs are fine and my internet is working perfectly, but I'm just curious why it's doing this since it never did it before. The only time I noticed something similar was when the Power LED flashed amber for about 10 minutes before it rebooted to do a firmware update but this is a bit different.
Click to expand...
Hi there, apologies for the delay, not sure how I missed this.
This could indicate a poor connection to the exchange. I do also see your fibre levels have changed recently from around -24db /-21db to -27.5/-26.5db, so this could be the reason why.

If you are not getting any performance impact , then I wouldn't be too worried, but I would recommend logging a ticket so that Vuma can improve the Fibre levels a bit
 
Last edited:
Jason-ZA said:
Seems like there are NLD issues between CPT <> PE today.

View attachment 1919781

View attachment 1919785
Click to expand...
Yep, Likely related to this one
--------------------
Outage Update

Outage Title: Outage | NLD | Brackengate <> Somerset West via ADVA | Down
Details: NLD5
Outage Ref(solid): FRG14166883
Impact Start Time: 2026-07-06 12:28:30
Impact: Hard Down

Latest Update: The technician has confirmed that five cables are affected. The fault has been located at 65 Old Nooiensfontein Road, City of Cape Town. An additional team has been dispatched to assist, and the teams are currently arranging slack on both sides of the cable to facilitate repairs.

Outage History:
2026-07-06
-- 13:00 -- Our initial checks have been completed, and the fault was logged with our fibre service provider maintenance team to investigate the incident on site.
-- 14:00 -- Service is affected due to a LIT span outage between the Bellville and Caledon POPs. The technician is en route to the Bellville POP with an ETA of 14:15. Further updates will follow.
 
CoolEscalator said:
Yep, Likely related to this one
--------------------
Outage Update

Outage Title: Outage | NLD | Brackengate <> Somerset West via ADVA | Down
Details: NLD5
Outage Ref(solid): FRG14166883
Impact Start Time: 2026-07-06 12:28:30
Impact: Hard Down

Latest Update: The technician has confirmed that five cables are affected. The fault has been located at 65 Old Nooiensfontein Road, City of Cape Town. An additional team has been dispatched to assist, and the teams are currently arranging slack on both sides of the cable to facilitate repairs.

Outage History:
2026-07-06
-- 13:00 -- Our initial checks have been completed, and the fault was logged with our fibre service provider maintenance team to investigate the incident on site.
-- 14:00 -- Service is affected due to a LIT span outage between the Bellville and Caledon POPs. The technician is en route to the Bellville POP with an ETA of 14:15. Further updates will follow.
Click to expand...

Of the 5 broken cables, the one FrogFoot uses seems to be back up again.

Based on the Afrihost thread, not all FNOs are back to normal yet.
 
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