Vuma Reach Fibre - Mitchell's Plain/Strandfontein

[Afrigirl]

What's being changed or was attempted to change?

Moving some CPT Vuma Reach clients to a different CGNAT box. The change was completed last night around 21h00 after the fault was located.

 

[Nikkel]

Moving some CPT Vuma Reach clients to a different CGNAT box. The change was completed last night around 21h00 after the fault was located.

Thank you for the changes as it looks way better than the last few months!!

 

[Maveric12]

Hi. @squirrttlle @Nikkel @Maveric12

Apologies for the delay in providing feedback.

We used our profiles for investigation and found that a different NAT server is serving each user.
Based on our findings, we concluded that these cases should be handled individually, and a ticket should be logged with the FNO where necessary.

Hi @Afrigirl who should be logging this ticket with the FNO?

 

[Afrigirl]

Hi @Afrigirl who should be logging this ticket with the FNO?

Hi.
I was logging the fault with the FNO.

Are you still experiencing issues?

 

[Maveric12]

Hi.
I was logging the fault with the FNO.

Are you still experiencing issues?

ok let me check when I get home, thanks

 

[Afrigirl]

Still seems to feel be very congested and it gets worse late afternoon into the early morning.

Please share the results.

 

[Maveric12]

@Afrigirl

 

[Afrigirl]

@Afrigirl
View attachment 1920338

View attachment 1920339

Hi.

It has been logged with Vuma.
01477518

 

[Maveric12]

Hi.

It has been logged with Vuma.
01477518

@Afrigirl I dont know if they working on my line, because my line is completely dead now.

 

[Afrigirl]

@Afrigirl I dont know if they working on my line, because my line is completely dead now.

Is it still down?

 

[Maveric12]

Is it still down?

its back up

 

[Maveric12]

its back up

@Afrigirl still not fixed

 

[Afrigirl]

@Afrigirl still not fixed
View attachment 1920368

They were not working on the link yet.

 

[Maveric12]

They were not working on the link yet.

strange because my password was reset