Cool Ideas Fibre ISP – Feedback Thread 6

Quixotic said:
Yes thanks. I want the Vodacom 5G to start on the 1 Aug and no later. There is coverage. She said I should apply on the 28 Jul to allow processing time and router delivery by the 31st. Is this correct?
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If you can't wait to get your 5G service up and running, the first invoice is calculated on a pro rata basis i.e. if you sign up on the 24th of July for example, then you only need to pay for 7 days of use i.e. 7/31 x R199 = ~R45 etc.
 
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tunes said:
Mines been cooked for over an hour
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Something definitely seemed broken with Vuma Aerial the last two nights. The first night download speed seemed OK but smokeping looked bad, I thought I was hitting ICMP rate limits so I ended up fiddling with smokeping, although a speed test to Cape Town was running slow. But last night downloads seemed to suffer, and I am pretty sure my smokeping is spacing out the pings now. It still looked like this to the first hop:
1783660744499.png
 
bHOLDher said:
Something definitely seemed broken with Vuma Aerial the last two nights. The first night download speed seemed OK but smokeping looked bad, I thought I was hitting ICMP rate limits so I ended up fiddling with smokeping, although a speed test to Cape Town was running slow. But last night downloads seemed to suffer, and I am pretty sure my smokeping is spacing out the pings now. It still looked like this to the first hop:
View attachment 1920790
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Yeah this definitely would be a peak time Congestion issue. Would you mind logging a support ticket? We can then take it up with Vuma accordingly
 
heartbreakhotel said:
View attachment 1920984
i'm based in East London where I've seen other networks get as little as 16ms to Cape Town but i get 30, and 44 to JHB
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Thanks for clarifying, so this would not be a routing issue per-say.

I see you currently authenticate in Cape Town. Your latency to Our server in Cape Town would depend on the FNO backhaul to Cape Town.

Are you using Wireless or LAN? If Wireless, can you do a trace via a LAN cable?

But in this case, I would recommend logging a ticket, so that out Support team is able to take the latency matter up with the FNO.

Essentially the latency from Your home to Our servers in Cape town would be determined by the FNO as shown below:
192.168.0.1 --Your home router
(Layer 2 - FNO)
100.100.101.65 - Our Server in Cape Town - should be around that 16 ms from East London
 
CoolEscalator said:
Thanks for clarifying, so this would not be a routing issue per-say.

I see you currently authenticate in Cape Town. Your latency to Our server in Cape Town would depend on the FNO backhaul to Cape Town.

Are you using Wireless or LAN? If Wireless, can you do a trace via a LAN cable?

But in this case, I would recommend logging a ticket, so that out Support team is able to take the latency matter up with the FNO.

Essentially the latency from Your home to Our servers in Cape town would be determined by the FNO as shwon below:
192.168.0.1 --Your home router
(Layer 2 - FNO)
100.100.101.65 - Our Server in Cape Town - should be around 13-16 ms from East London
Click to expand...
I mentioned it already on my install ticket so I don't really want to make a new one to avoid clutter

#COOL-20260629-2710033​

 
CoolEscalator said:
Thanks for clarifying, so this would not be a routing issue per-say.

I see you currently authenticate in Cape Town. Your latency to Our server in Cape Town would depend on the FNO backhaul to Cape Town.

Are you using Wireless or LAN? If Wireless, can you do a trace via a LAN cable?

But in this case, I would recommend logging a ticket, so that out Support team is able to take the latency matter up with the FNO.

Essentially the latency from Your home to Our servers in Cape town would be determined by the FNO as shwon below:
192.168.0.1 --Your home router
(Layer 2 - FNO)
100.100.101.65 - Our Server in Cape Town - should be around 13-16 ms from East London
Click to expand...
It also depends if there is an NLD down which would then trigger a reroute via the north.

So is the latency the same all the time (as now) or does it vary?
 
PBCool said:
It also depends if there is an NLD down which would then trigger a reroute via the north.

So is the latency the same all the time (as now) or does it vary?
Click to expand...
Honestly, it just got installed today, so I wouldn't be able to tell you. I'm very picky about latency even when I don't have a choice, so I apologize :laugh:
 
heartbreakhotel said:
Honestly, it just got installed today, so I wouldn't be able to tell you. I'm very picky about latency even when I don't have a choice, so I apologize
Click to expand...
Yeah so may just be an outage causing it.

Do you have any neighbours or friends on the same FNO that could run a comparison for you?
 
PBCool said:
It also depends if there is an NLD down which would then trigger a reroute via the north.

So is the latency the same all the time (as now) or does it vary?
Click to expand...
yeah could be that as well, I do see that this is a Openserve line, so not sure which NLDs they use from East London,

But the latency does seems to around a constant 28-32ms after pinging their IP, which is not too great
 
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