Cool Ideas Fibre ISP – Feedback Thread 6

[tunes]

That doesn't look good

But I don't see anything for this areaunfortunately, so might need to get a ticket going so that Vuma can pick up the trend
Will see if I can also find anything

My download is 100 but my upload is pretty much zero

@Heisenborg same for you?

 

[Heisenborg]

My download is 100 but my upload is pretty much zero

@Heisenborg same for you?

Yep same

Also a few sites are borked. Teams also borked

 

[Heisenborg]

 

[adam_g]

The internet is back as soon as eskom restored power, so Vuma doesn't seem to have any backup power?

 

[CoolEscalator]

The internet is back as soon as eskom restored power, so Vuma doesn't seem to have any backup power?

Perhaps yes. I don't think they do regular maintenance on the backup power, since load shedding has been non-existant for a while now. Just speculation ofcourse.

Or Generators could have been empty

 

[bHOLDher]

@tunes, @Heisenborg ,

If you are able to change the "AC Name" on your router's PPPoE connection, I found 2 AC's that run well, and 3 that have a lot of packet loss, so try to get connected to:

MAC Address	AC Name	Result
90:E2:BA: DC:C4:58	TER-JB3-AR2	Bad Packet Loss
90:E2:BA: DC:C2:69	TRI-JB3-DC21-A21-BNG3	No Problem
90:E2:BA: DE:64:78	TRI-JB3-DC21-A21-BNG2	Packet Loss
90:E2:BA: DE:69:B1	TRI-JB3-DC21-A21-BNG1
90:E2:BA: DE:69:B0	TRI-JB3-DC21-A21-BNG1	Bad Packet Loss
90:E2:BA: DC:C2:68	TRI-JB3-DC21-A21-BNG3
90:E2:BA: DE:64:79	TRI-JB3-DC21-A21-BNG2	No Problem: Does not connect to here easily due to duplicate names

I am going to log a ticket with this info, hopefully vumatel can resolve it easier with this info.

 

[Heisenborg]

I just restarted the ont. Speeds are fine again. Whatever it was seems to still be ongoing though for others

 

[bHOLDher]

I just restarted the ont. Speeds are fine again. Whatever it was seems to still be ongoing though for others

Yeah it is a coin toss, it depends on which AC your router decides to connect to.

 

[tunes]

@tunes, @Heisenborg ,

If you are able to change the "AC Name" on your router's PPPoE connection, I found 2 AC's that run well, and 3 that have a lot of packet loss, so try to get connected to:

MAC Address	AC Name	Result
90:E2:BA: DC:C4:58	TER-JB3-AR2	Bad Packet Loss
90:E2:BA: DC:C2:69	TRI-JB3-DC21-A21-BNG3	No Problem
90:E2:BA: DE:64:78	TRI-JB3-DC21-A21-BNG2	Packet Loss
90:E2:BA: DE:69:B1	TRI-JB3-DC21-A21-BNG1
90:E2:BA: DE:69:B0	TRI-JB3-DC21-A21-BNG1	Bad Packet Loss
90:E2:BA: DC:C2:68	TRI-JB3-DC21-A21-BNG3
90:E2:BA: DE:64:79	TRI-JB3-DC21-A21-BNG2	No Problem: Does not connect to here easily due to duplicate names

I am going to log a ticket with this info, hopefully vumatel can resolve it easier with this info.

Changed to TRI-JB3-DC21-A21-BNG3 and works

 

[CoolEscalator]

@tunes, @Heisenborg ,

If you are able to change the "AC Name" on your router's PPPoE connection, I found 2 AC's that run well, and 3 that have a lot of packet loss, so try to get connected to:

MAC Address	AC Name	Result
90:E2:BA: DC:C4:58	TER-JB3-AR2	Bad Packet Loss
90:E2:BA: DC:C2:69	TRI-JB3-DC21-A21-BNG3	No Problem
90:E2:BA: DE:64:78	TRI-JB3-DC21-A21-BNG2	Packet Loss
90:E2:BA: DE:69:B1	TRI-JB3-DC21-A21-BNG1
90:E2:BA: DE:69:B0	TRI-JB3-DC21-A21-BNG1	Bad Packet Loss
90:E2:BA: DC:C2:68	TRI-JB3-DC21-A21-BNG3
90:E2:BA: DE:64:79	TRI-JB3-DC21-A21-BNG2	No Problem: Does not connect to here easily due to duplicate names

I am going to log a ticket with this info, hopefully vumatel can resolve it easier with this info.

Yeah so as mentioned in Pm's, Likely one leg of the backhaul is problematic, so With MPLS, it will be hit or miss

Looks very similar to that issue @DYreX146 had in Pietermaritzburg a few months back

 

[Heisenborg]

Borked again

 

[Heisenborg]

 

[bHOLDher]

This morning it seems the packet loss is resolved on all the Access Concentrators I am able to connect to, hopefully vumatel found and fixed the problem. I am not able to connect to the same MAC addresses for BNG1 & 2. These are running clean right now:

MAC Address	AC Name
90:E2:BA: DC:C4:58	TER-JB3-AR2
90:E2:BA: DE:69:B1	TRI-JB3-DC21-A21-BNG1
90:E2:BA: DC:C2:68	TRI-JB3-DC21-A21-BNG3
90:E2:BA: DE:64:79	TRI-JB3-DC21-A21-BNG2

 

[bHOLDher]

Packet Loss is back on TER-JB3-AR2 since just before 10:00, I reconnected to TRI-JB3-DC21-A21-BNG3 and then I have no Packet Loss. I added ping plotter screenshots before and after the reconnect to my ticket.

 

[Heisenborg]

Yeah borked again

 

[CoolEscalator]

Yeap looks like it, We have followed up with Vuma accordingly

 

[waynej]

Down as well

 

[PBCool]

Packet Loss is back on TER-JB3-AR2 since just before 10:00, I reconnected to TRI-JB3-DC21-A21-BNG3 and then I have no Packet Loss. I added ping plotter screenshots before and after the reconnect to my ticket.

Clearly a congestion thing on one of their paths.

 

[bHOLDher]

Clearly a congestion thing on one of their paths.

It might also be a hardware issue, I get the feeling the backhaul line dies for +-5s once or twice a minute. It feels like the traffic totally dies for a while and comes back. But vuma needs to figure it out.

 

[PBCool]

It might also be a hardware issue, I get the feeling the backhaul line dies for +-5s once or twice a minute. It feels like the traffic totally dies for a while and comes back. But vuma needs to figure it out.

Yeah can often be a member in the bundle of multiple 100G waves.