Cool Ideas Fibre ISP – Feedback Thread 7

CoolEscalator said:
HI there, sorry to hear you are having issues. Yes I see on the Iperfs you shared on DM that you had some loss locally. Didi this cleear up or are you still having issues at the moment?
Click to expand...
Seems things were fine last night.

Had 1 or 2 hiccups where there was a tiny amount of loss but i'd put that down to the Apex server. IPERF seems clean (on Wifi so jitter is normal) as well during the day so will look again tonight.

Might have even been the world cup final seeing excess traffic in the area to think of it...

Code: 
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  4.82 MBytes  40.4 Mbits/sec  0.553 ms  127/3592 (3.5%)  (omitted)
[  5]   1.00-2.00   sec  4.77 MBytes  40.0 Mbits/sec  0.574 ms  0/3426 (0%)  (omitted)
[  5]   0.00-1.00   sec  4.77 MBytes  40.0 Mbits/sec  0.586 ms  0/3428 (0%)
[  5]   1.00-2.00   sec  4.77 MBytes  40.1 Mbits/sec  0.441 ms  0/3429 (0%)
[  5]   2.00-3.00   sec  4.77 MBytes  39.9 Mbits/sec  0.534 ms  0/3423 (0%)
[  5]   3.00-4.00   sec  4.77 MBytes  40.0 Mbits/sec  0.530 ms  0/3424 (0%)
[  5]   4.00-5.00   sec  4.77 MBytes  40.0 Mbits/sec  0.444 ms  0/3424 (0%)
[  5]   5.00-6.00   sec  4.77 MBytes  40.0 Mbits/sec  0.508 ms  0/3427 (0%)
[  5]   6.00-7.00   sec  4.77 MBytes  40.0 Mbits/sec  0.442 ms  0/3423 (0%)
[  5]   7.00-8.00   sec  4.77 MBytes  40.0 Mbits/sec  0.444 ms  0/3426 (0%)
[  5]   8.00-9.00   sec  4.76 MBytes  39.9 Mbits/sec  0.462 ms  0/3419 (0%)
[  5]   9.00-10.00  sec  4.77 MBytes  40.1 Mbits/sec  0.452 ms  0/3429 (0%)
[  5]  10.00-11.00  sec  4.77 MBytes  39.9 Mbits/sec  0.504 ms  0/3426 (0%)
[  5]  11.00-12.00  sec  4.77 MBytes  40.0 Mbits/sec  0.480 ms  0/3423 (0%)
[  5]  12.00-13.00  sec  4.77 MBytes  40.0 Mbits/sec  0.385 ms  0/3427 (0%)
[  5]  13.00-14.00  sec  4.76 MBytes  40.0 Mbits/sec  0.335 ms  0/3422 (0%)
[  5]  14.00-15.00  sec  4.77 MBytes  40.0 Mbits/sec  0.487 ms  0/3425 (0%)
[  5]  15.00-16.00  sec  4.77 MBytes  40.0 Mbits/sec  0.424 ms  0/3426 (0%)
[  5]  16.00-17.00  sec  4.77 MBytes  40.0 Mbits/sec  0.410 ms  0/3424 (0%)
[  5]  17.00-18.00  sec  4.77 MBytes  40.0 Mbits/sec  0.405 ms  0/3423 (0%)
[  5]  18.00-19.00  sec  4.77 MBytes  40.0 Mbits/sec  0.477 ms  0/3423 (0%)
[  5]  19.00-20.00  sec  4.76 MBytes  40.0 Mbits/sec  0.494 ms  0/3420 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-20.07  sec  95.7 MBytes  40.0 Mbits/sec  0.000 ms  0/68565 (0%)  sender
[SUM]  0.0-20.1 sec  14 datagrams received out-of-order
[  5]   0.00-20.00  sec  95.4 MBytes  40.0 Mbits/sec  0.494 ms  0/68491 (0%)  receiver
 
CrypticZA said:
Seems things were fine last night.

Had 1 or 2 hiccups where there was a tiny amount of loss but i'd put that down to the Apex server. IPERF seems clean (on Wifi so jitter is normal) as well during the day so will look again tonight.

Might have even been the world cup final seeing excess traffic in the area to think of it...

Code: 
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  4.82 MBytes  40.4 Mbits/sec  0.553 ms  127/3592 (3.5%)  (omitted)
[  5]   1.00-2.00   sec  4.77 MBytes  40.0 Mbits/sec  0.574 ms  0/3426 (0%)  (omitted)
[  5]   0.00-1.00   sec  4.77 MBytes  40.0 Mbits/sec  0.586 ms  0/3428 (0%)
[  5]   1.00-2.00   sec  4.77 MBytes  40.1 Mbits/sec  0.441 ms  0/3429 (0%)
[  5]   2.00-3.00   sec  4.77 MBytes  39.9 Mbits/sec  0.534 ms  0/3423 (0%)
[  5]   3.00-4.00   sec  4.77 MBytes  40.0 Mbits/sec  0.530 ms  0/3424 (0%)
[  5]   4.00-5.00   sec  4.77 MBytes  40.0 Mbits/sec  0.444 ms  0/3424 (0%)
[  5]   5.00-6.00   sec  4.77 MBytes  40.0 Mbits/sec  0.508 ms  0/3427 (0%)
[  5]   6.00-7.00   sec  4.77 MBytes  40.0 Mbits/sec  0.442 ms  0/3423 (0%)
[  5]   7.00-8.00   sec  4.77 MBytes  40.0 Mbits/sec  0.444 ms  0/3426 (0%)
[  5]   8.00-9.00   sec  4.76 MBytes  39.9 Mbits/sec  0.462 ms  0/3419 (0%)
[  5]   9.00-10.00  sec  4.77 MBytes  40.1 Mbits/sec  0.452 ms  0/3429 (0%)
[  5]  10.00-11.00  sec  4.77 MBytes  39.9 Mbits/sec  0.504 ms  0/3426 (0%)
[  5]  11.00-12.00  sec  4.77 MBytes  40.0 Mbits/sec  0.480 ms  0/3423 (0%)
[  5]  12.00-13.00  sec  4.77 MBytes  40.0 Mbits/sec  0.385 ms  0/3427 (0%)
[  5]  13.00-14.00  sec  4.76 MBytes  40.0 Mbits/sec  0.335 ms  0/3422 (0%)
[  5]  14.00-15.00  sec  4.77 MBytes  40.0 Mbits/sec  0.487 ms  0/3425 (0%)
[  5]  15.00-16.00  sec  4.77 MBytes  40.0 Mbits/sec  0.424 ms  0/3426 (0%)
[  5]  16.00-17.00  sec  4.77 MBytes  40.0 Mbits/sec  0.410 ms  0/3424 (0%)
[  5]  17.00-18.00  sec  4.77 MBytes  40.0 Mbits/sec  0.405 ms  0/3423 (0%)
[  5]  18.00-19.00  sec  4.77 MBytes  40.0 Mbits/sec  0.477 ms  0/3423 (0%)
[  5]  19.00-20.00  sec  4.76 MBytes  40.0 Mbits/sec  0.494 ms  0/3420 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-20.07  sec  95.7 MBytes  40.0 Mbits/sec  0.000 ms  0/68565 (0%)  sender
[SUM]  0.0-20.1 sec  14 datagrams received out-of-order
[  5]   0.00-20.00  sec  95.4 MBytes  40.0 Mbits/sec  0.494 ms  0/68491 (0%)  receiver
Click to expand...
Thank you for confirming all is well. Yeah its definitely a posibility. Glad all is sorted :)
 
Jason-ZA said:
@PBCool @CoolEscalator i see LINX peering is down, is it still LIS<>LON maintenance or is there an issue with the path atm?
Click to expand...
Yeah were on Lisbon IPT /DE-CIX at the moment, as there has been a lot of testing by WIOCC done with the LON-->LIS link due to all the issues as of late.

LIS-->LON is up at the moment, just not used as main currently (Uktest will still use this path though)

I believe we switched over around 11am yesterday
 
CoolEscalator said:
HI there, thank you for reaching out. Are you able to provide more info in this regard?
Do you have a support ref you can quote?
Click to expand...
I didn't open a support ticket came straight here
I am on the Madrid VPN now and it's working fine im afraid to try without it
I had 4k ms world in WOW EU
What do u need from my side to help ?
 
Nikaidoboss said:
I didn't open a support ticket came straight here
I am on the Madrid VPN now and it's working fine im afraid to try without it
I had 4k ms world in WOW EU
What do u need from my side to help ?
Click to expand...

Here is an IP of an actual wow server, run a MTR/pingplotter to this when you have lag / high latency again and you will see exactly where the problem is: 66.40.183.96
 
Nikaidoboss said:
I didn't open a support ticket came straight here
I am on the Madrid VPN now and it's working fine im afraid to try without it
I had 4k ms world in WOW EU
What do u need from my side to help ?
Click to expand...
Hi, Can you post a trace to uktest.cisp.co.za

I dont see any major latency spikes on international.
 
It looks ok now but I promise you it was bad around 8-8:15PM
if it happens again tomorrow i will tag
 
I already upgraded to Openserve 1Gbps a few weeks ago and I see now on CoolZone and on the website it says "Please be aware that the Openserve 1Gbps service is on a launch pricing special"

The only price I see anywhere is R1699, is that the launch special? When does that fall away and what will be the price later?
 
NR7 said:
I already upgraded to Openserve 1Gbps a few weeks ago and I see now on CoolZone and on the website it says "Please be aware that the Openserve 1Gbps service is on a launch pricing special"

The only price I see anywhere is R1699, is that the launch special? When does that fall away and what will be the price later?
Click to expand...
HI there, thank you for reaching out.
Yes that is the launch Special price at the moment.
Answer below from another thread who had the same question
CoolEscalator said:
This has unfortunately not been announced as yet, as No date mentioned thus far.
This will likely only be comunicated with the annual price changes.
Click to expand...
 
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