rrsstelkomsa
New Member
- Joined
- Jul 24, 2026
- Messages
- 1
- Reaction score
- 3
Have had wifi problems for the last 2 weeks. Gets sorted out . Then again.Must have called 4/5 times.The last call was Wednesday.Eventually I get a call from Buchle.. Trying to tell me why I have the problem.Not even trying to fix it. We leave it at that. Email Zethu to tell her the problem is not solved.Please get a another tech guy to sort my problem. I get an email back to say the problem is resolved.Now I'm mad. I just want my wifi sorted out.Thats all. I lay a few complaints. Eventually. A senior guy alls me. I think his name was Becky. Apologising about what has happened.He will get someone to call me as soon as possible. I feel better.1/2/3/4 hours go by. I hear from no one. I cancel my subscription. I have to give 1 months notice. I still have to pay but no one is helping with my signal.I get a call from Alex. this is more than 24 hours later. He is very good. He wants to help.He asks me to retract the cancellation of my subscription. They want me to pay for another month without having to sort my line out. Do I have any recourse to this problem? Do I take it on the chin and just accept their BAD service.
