Cool Ideas Fibre ISP – Feedback Thread 7

CoolEscalator said:
Thanks. Yes I see loss on the monitoring from my end as well. Will share it on your ticket
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Thanks. I see Vumatel called my dad and he sent them my way but i missed the call since i was not at my desk where my cellphone was 😟

Can they possibly call me after 11? Just got 2 meetings now
 
CrypticZA said:
Thanks. I see Vumatel called my dad and he sent them my way but i missed the call since i was not at my desk where my cellphone was 😟

Can they possibly call me after 11? Just got 2 meetings now
Click to expand...
We may have found something on our end that would explain the peak time issue for Vumatel. There is a emergency change logged for 12pm-12:30pm today. You may notice a brief drop.

Reason why this was missed initially , is due to the congestion being before the point where we normally check (NNI)
Hopefully this is indeed the cause of the issue. Apologies this was not descovered sooner
 
CoolEscalator said:
We may have found something on our end that would explain the peak time issue for Vumatel. There is a emergency change logged for 12pm-12:30pm today. You may notice a brief drop.

Reason why this was missed initially , is due to the congestion being before the point where we normally check (NNI)
Hopefully this is indeed the cause of the issue. Apologies this was not descovered sooner
Click to expand...
Seems to be back up. @CrypticZA are you able to test again this evening? Will also monitor from my side
 

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Vuma trenched, Kuils River.. had two minutes long disconnects in the last hour..

I don't have my smokeping instance running anymore, so can't share anything other than that..
 
WAslayer said:
Vuma trenched, Kuils River.. had two minutes long disconnects in the last hour..

I don't have my smokeping instance running anymore, so can't share anything other than that..
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HI there, would be due to the above mentioned emergency change.
 
WAslayer said:
Cool, thanks for confirming..

Could you share the CISP IP addresses of interest I can add to my new smokeping instance for monitoring purposes..?
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You can feel free to monitor anything really, but our DNS should suffice
154.0.1.1 or 154.0.1.10
 
CoolEscalator said:
We may have found something on our end that would explain the peak time issue for Vumatel. There is a emergency change logged for 12pm-12:30pm today. You may notice a brief drop.

Reason why this was missed initially , is due to the congestion being before the point where we normally check (NNI)
Hopefully this is indeed the cause of the issue. Apologies this was not descovered sooner
Click to expand...
@CoolEscalator Is there a way to get notifications about this kind of stuff before it happens without checking pages manually, because otherwise I start troubleshooting my side for something that was expected.
 
standerr said:
@CoolEscalator Is there a way to get notifications about this kind of stuff before it happens without checking pages manually, because otherwise I start troubleshooting my side for something that was expected.
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Apologies for that, it was quite short notice provided.

Our team did not have enough time to send out comms. This was an emergency change.
For scheduled maintenance we do try to send our comms via SMS ahead of time,
 
CoolEscalator said:
Apologies for that, it was quite short notice provided.

Our team did not have enough time to send out comms. This was an emergency change.
For scheduled maintenance we do try to send our comms via SMS ahead of time,
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I mean you guys really making me feel special here by doing emergency maintenance to fix my internet ;) :sneaky:
 
CrypticZA said:
I mean you guys really making me feel special here by doing emergency maintenance to fix my internet ;) :sneaky:
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Well on the contrary, it would have affected /be fixed for all of CPT Vuma AE , but thank you for bringing the matter to our attention :)
 
Hi @CoolEscalator

I've logged #COOL-20260727-2736966 for the frequent disconnects my suburb of Atholl Heights is experiencing. It's now rendering the internet unusable.

The weird thing is that all required lights on my ONT are on, unlike the last time when it was only the "Power" and "Ethernet1" lights that were on.

Please investigate and escalate with Vumatel. I suspect that a cable might be damaged somewhere due to the ongoing pipe works project currently on the go.

Thanks.
 
ripclaw said:
Hi @CoolEscalator

I've logged #COOL-20260727-2736966 for the frequent disconnects my suburb of Atholl Heights is experiencing. It's now rendering the internet unusable.

The weird thing is that all required lights on my ONT are on, unlike the last time when it was only the "Power" and "Ethernet1" lights that were on.

Please investigate and escalate with Vumatel. I suspect that a cable might be damaged somewhere due to the ongoing pipe works project currently on the go.

Thanks.
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HI there, thank you for bringing this to our attention. Our support team will be sure to report this with Vumatel accordingly.
 
ripclaw said:
Hi @CoolEscalator

I've logged #COOL-20260727-2736966 for the frequent disconnects my suburb of Atholl Heights is experiencing. It's now rendering the internet unusable.

The weird thing is that all required lights on my ONT are on, unlike the last time when it was only the "Power" and "Ethernet1" lights that were on.

Please investigate and escalate with Vumatel. I suspect that a cable might be damaged somewhere due to the ongoing pipe works project currently on the go.

Thanks.
Click to expand...
HI there,
We have managed to get Vuma to investigate further- feedback to be provided
1785228105101.png
 

International Traffic - Maintenance​

Good day all, please take note of the following planned maintenance tomorrow morning:

Start Date & Time: 29/07/2026 @ 04:00am
End Date & Time: 29/07/2026 @ 06:00am
Duration: 2 hours
Affected Area/s: All International traffic
Impact: Customers may experience slightly higher latency to international destinations when traffic is re-routed over an alternative path, during the maintenance period.
 
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