Cool Ideas Fibre ISP – Feedback Thread 7

[CoolEscalator]

HI there,
We have managed to get Vuma to investigate further- feedback to be provided

https://coolideas.co.za/announcements/81719

@ripclaw , Please see the latest updates

 

[ripclaw]

HI there,
We have managed to get Vuma to investigate further- feedback to be provided

https://coolideas.co.za/announcements/81719

View attachment 1925204

Thanks again, @CoolEscalator. I received a call from Maureen (I think that's her name) from your Support team earlier this afternoon. She confirmed that Vumatel made some changes to my line. Seems to be an improvement. I can also confirm that the complaints in my area are tapered off and all is quiet on the fibre front.

I've asked Maureen to call me back on Thursday. She confirmed that she would do so and would keep the ticket open until then.

 

[CoolEscalator]

Thanks again, @CoolEscalator. I received a call from Maureen (I think that's her name) from your Support team earlier this afternoon. She confirmed that Vumatel made some changes to my line. Seems to be an improvement. I can also confirm that the complaints in my area are tapered off and all is quiet on the fibre front.

I've asked Maureen to call me back on Thursday. She confirmed that she would do so and would keep the ticket open until then.

Thank you for confirming.
Yes it seems they have resolved the nework incident as well
Please let us know if it persists in any way

 

[WickedP3NGU1N]

Anyone aware of an Openserve outage in Benoni? Net went down about 16:45 or so. Flashing red light on the Huawei ONT.

 

[CoolEscalator]

Anyone aware of an Openserve outage in Benoni? Net went down about 16:45 or so. Flashing red light on the Huawei ONT.

HI there, yes it seems there is an outage in the area with reference: 135ARK280726
We should have comms up shortly

 

[EpicPotato]

Not sure what's occurred, but my 100/50mbps line is operating at half the download speed, sometimes less, for 2 days now. Checked multiple times a day and still the same:



Did one earlier as well and download speed had dropped to 16.
Opened a ticket: Openserve, Glenwood.

#COOL-20260729-2738477​

 

[PBCool]

Not sure what's occurred, but my 100/50mbps line is operating at half the download speed, sometimes less, for 2 days now. Checked multiple times a day and still the same:

View attachment 1925487

Did one earlier as well and download speed had dropped to 16.
Opened a ticket: Openserve, Glenwood.

#COOL-20260729-2738477​

Hi, is that test over wireless or cable? It is always the starting point with volatile results.

 

[EpicPotato]

Hi, is that test over wireless or cable? It is always the starting point with volatile results.

Wired. Yeah, that's why I thought it was odd. Left it for a day, but still seems the same. Same results with nothing running in background or devices connected as well.

 

[PBCool]

Wired. Yeah, that's why I thought it was odd. Left it for a day, but still seems the same. Same results with nothing running in background or devices connected as well.

Thanks, Seems like an FNO reprovision or something then.

 

[CoolEscalator]

Not sure what's occurred, but my 100/50mbps line is operating at half the download speed, sometimes less, for 2 days now. Checked multiple times a day and still the same:

View attachment 1925487

Did one earlier as well and download speed had dropped to 16.
Opened a ticket: Openserve, Glenwood.

#COOL-20260729-2738477​

Thanks, our support team will be in touch accordingly.
We will likely need Direct ONT tests before we can log with the FNO. But I have checked the profile and seems to be set correctly.

Strange indeed

 

[EpicPotato]

Thanks, our support team will be in touch accordingly.
We will likely need Direct ONT tests before we can log with the FNO. But I have checked the profile and seems to be set correctly.

Strange indeed

Speeds are back up to normal via ONT. Router fault?

 

[CoolEscalator]

Speeds are back up to normal via ONT. Router fault?

That's odd, is it back to 50/50 when you switch back to the router?

Probably a QOS setting you have enabled if that's the case

 

[EpicPotato]

That's odd, is it back to 50/50 when you switch back to the router?

Probably a QOS setting you have enabled if that's the case

Uuuuh. Speeds are back to normal. Never touched QoS. Router is still as default as when I got it.

I am genuinely so confused. Sorry about this.

 

[CoolEscalator]

Uuuuh. Speeds are back to normal. Never touched QoS. Router is still as default as when I got it.

I am genuinely so confused. Sorry about this.

As am I haha.
Glad its back to normal though.

 

[PBCool]

Uuuuh. Speeds are back to normal. Never touched QoS. Router is still as default as when I got it.

I am genuinely so confused. Sorry about this.

Was the router half switched on

 

[Zenbaas]

Any outages on Openserve Benoni side?

 

[CoolEscalator]

Any outages on Openserve Benoni side?

HI there, we have quite a few reports for the area, so most likely yes. We are pending confirmation from Openserve at the moment.

https://coolideas.co.za/announcements/81821

EDIT: Openserve has confirmed the issue with reference 129ARK300726

 

[nelis]

yes my internet seems to go off and on the whole time Pretoria openserve

 

[NickZA_]

Odd issue for me. Google meets keeps dropping. All other connection/speed fine.
Openserve Hermanus.

 

[DuckKnuckle]

Odd issue for me. Google meets keeps dropping. All other connection/speed fine.
Openserve Hermanus.

Same issue is happening to me