CGSO says online transactions were the single largest source of consumer complaints in 2025/26

[mylesillidge]

Late deliveries and wrong orders spark thousands of online shopping complaints in South Africa

The Consumer Goods and Services Ombud (CGSO) has released its annual report for the 2025/26 financial year, revealing that online transactions were the single largest source of consumer complaints.

Complaints about online transactions accounted for 26% of all sector-specific complaints the CGSO received during the fiscal year.

 

[Jam Sandwich]

Lol...I read this as CSGO...

 

[elf_lord_ZC5]

Last 3 orders from Grab-a-lot, 21-23 days to delivery ...

Amazon, still manage 3-4 days ... , so yeah

 

[Fulcrum29]

Last 3 orders from Grab-a-lot, 21-23 days to delivery ...

Amazon, still manage 3-4 days ... , so yeah

It is because they are loaded with dropshippers now. Way too many dupes on Takealot and reporting them doesn't amount to anything.

 

[elf_lord_ZC5]

It is because they are loaded with dropshippers now. Way too many dupes on Takealot and reporting them doesn't amount to anything.

That is my guess, Grab-a-lot, should make them do what GeeWizz does, State " Item is in stock, at Overseas Supplier "

But that is asking too much I guess

 

[Fulcrum29]

That is my guess, Grab-a-lot, should make them do what GeeWizz does, State " Item is in stock, at Overseas Supplier "

But that is asking too much I guess

I don't even have an issue with dropshippers, and a clearly advertised lead time is acceptable, but the listings being abused aren't on, and Takealot doesn't seem to care. For them, it is a process. REFUND and TRY AGAIN. It is not good business practice.