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Cool Ideas Fibre ISP – Feedback Thread 7
- Thread starter CoolEscalator
- Start date
Back online around 01h25
Good day All.
Please take note of the following Maintenance affecting Openserve customers tomorrow morning in Southern Western Cape
Start Date & Time: 07/08/2026 02:00
End Date & Time: 07/08/2026 06:00
Duration: 4 Hours
Affected Area/s: Southern Western Cape
Affected FNO/s: Openserve
Impact: Clients may experience a brief connection drop during maintenance.
Please take note of the following Maintenance affecting Openserve customers tomorrow morning in Southern Western Cape
Start Date & Time: 07/08/2026 02:00
End Date & Time: 07/08/2026 06:00
Duration: 4 Hours
Affected Area/s: Southern Western Cape
Affected FNO/s: Openserve
Impact: Clients may experience a brief connection drop during maintenance.
DuckKnuckle
Expert Member
Is this still ongoing and affecting Durbanville? Cos we have no internet and went down shortly after 02h00
Hi there. Nope, the change was completed at 4am. I do see your session is up since 3:26am though, but not seeing much traffic. Can you do a reboot of the router + ONT to see if anything changes?
DuckKnuckle
Expert Member
Done and we’re up again thank you
Thanks for confirming
, may have just needed a reboot after maintenance completion
HI there, yes we saw a few reports come in, however it seems to be restoring,. Thank you for confirming you are back up
SolidState
Well-Known Member
- Joined
- Oct 9, 2013
- Messages
- 264
- Reaction score
- 139
Seems centurion is acting up again, lost connectivity round 11:45, aware of anything?
Not that I'm aware of at the moment, what are your symptoms?
SolidState
Well-Known Member
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- Oct 9, 2013
- Messages
- 264
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- 139
No connection.
ONT : broadband and service lights are off.
Restarted, no difference
Was logged: COOL-20260807-2748824
If the broadband and service lights are off, please do log this with our support. This will need to be logged with Openserve.
SolidState
Well-Known Member
- Joined
- Oct 9, 2013
- Messages
- 264
- Reaction score
- 139
SolidState
Well-Known Member
- Joined
- Oct 9, 2013
- Messages
- 264
- Reaction score
- 139
Just confirmed, seems its an area outage, as everyone on metrofiber in this area is down
Thanks for letting me know, as I don't see an outage listed at the moment. We will get comms up.Just confirmed, seems its an area outage, as everyone on metrofiber in this area is down
Hi @SolidState , MFN has confirmed the issue, we should receive all the details shortly
"Yes, we have a team that is busy and comm should be going out for this shortly.
Multiple areas in centurion are impacted. There is an outage."
"Yes, we have a team that is busy and comm should be going out for this shortly.
Multiple areas in centurion are impacted. There is an outage."
netstrider
Executive Member
- Joined
- Nov 1, 2006
- Messages
- 5,747
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Internet dead in Kempton Park.
Can't even open a page. PON ok on ONT.
#COOL-20260807-2749795
Can't even open a page. PON ok on ONT.
#COOL-20260807-2749795
Last edited:
Hi there, thanks for reaching out. Our support team will be in touch accordingly. I do see your link dropped a about 3 times in the last 3 hours, so there may be a fault on your link.
netstrider
Executive Member
- Joined
- Nov 1, 2006
- Messages
- 5,747
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It was an issue with unbound. Ran updates earlier in the day but something went awry.
libunbound was at libunbound-1.25.2-r1 and unbound-daemon unbound-daemon-1.25.1-r1 so there was a version mismatch.
Was not an issue with the line.