Mweb responds to customer service complaints

saor said:
Getting a rep on here is at least a step in the right direction.
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I take that back. Probably just a bot like @Webafrica Helper

Webafrica Helper

Post in thread 'Mweb email migration has critically failed'

saor said:
Jinne. Rule 58: Reiterate what the customer just said and express your condolences & understanding.

When you've been talking to someone over multiple posts, you can drop the corporate schtick and just communicate like a normal person. Because honestly - if your communication is already constrained, a person can only wonder at how constrained your ability to help is. It's great that you're on here helping people, but this communication style just comes off as condescending and unnecessary.
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Hi @saor

We hear you. While we do need a bit of structure in public forums so...
  • Haha

These companies are useless. Fkall desire to actually help.
 
Mweb Support said:
@GhostShow - Hello, and thank you for your follow-up, we see how concerning this situation is, especially when it involves historical emails that are important to you.

Based on the feedback you’ve received, if the data resided on a legacy or temporary migration server that has since been decommissioned, recovery is very likely not be possible. In those cases, restoration depends on whether any secondary backups or synced copies exist, such as local email clients, archived PST/OST files in your Outlook, or backups on other devices you may linked to the email address.

We'd like to provide a few suggestions that could help you strengthen the security and reliability of your current mailbox going forward. A few key recommendations:
  • Ensure your mailbox is configured using secure protocols, IMAP with SSL (port 993) and SMTP with TLS (port 587), to keep all communication encrypted
  • Update your password to a strong, unique one and avoid reusing it across services
  • Regularly back up your mailbox using an email client like Outlook to create local copies of important emails
  • Check your mailbox quota and look into upgrading it, if needed, to avoid delivery or storage issues
  • Review spam filter settings and rules to ensure legitimate emails are not being incorrectly filtered or duplicated
  • Keep your email client updated and confirm sync settings are optimised for timely delivery
Like you've mentioned, this does not replace the lost data, and we want to be transparent while still doing everything possible to support you. If you’re open to it, please continue the conversation with us via DM so we can investigate the remaining concerns on your account in detail and provide some additional tailored guidance.

Kind regards,
The Mweb Team
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Wtaf
 
Hello everyone,

We’re here and ready to help. If you need assistance, please send us a DM with a few details about your query and your account information. We’ll pick it up from there and assist you directly as soon as possible.

Kind regards,
The MWEB Team
 
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