Cool Ideas Fibre ISP – Feedback Thread 7

Also a heads-up for Cape Town Openserve customers we have been waiting on an NNI upgrade from Openserve for a couple days now. I am escalating this to exec level now.

NNI is saturating at peak times.
 
PBCool said:
Also a heads-up for Cape Town Openserve customers we have been waiting on an NNI upgrade from Openserve for a couple days now. I am escalating this to exec level now.

NNI is saturating at peak times.
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I'm having same issues here in JHB, been speaking with @CoolEscalator about it. Could you help with mine too 😂
 
Internet has just died. OpenServe Durbanville, Cape Town

FYI [mention]CoolEscalator [/mention]
 
HI all, apologies for the delay.

For the JHB reports here, it seems there was an issue with the CGNAT AR which resulted in the no connection issue. Currently resolved.

For the CPT reports here, it seems that all of Openserve dropped for CPT a few minutes ago, and restoring. This I'm reporting internally for further investigations, as a root cause is yet to be identified.
 
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Emergency Maintenance - Openserve Cape Town

Good day All please take note of the following emergency maintenance this afternoon

Start Date & Time: 21/08/2026 17:00
End Date & Time: 21/08/2026 18:00
Duration: 1 Hour
Affected FNO/Area/s: Cape Town - Openserve
Impact: Customers may experience downtime of +-5 minutes at some point during the maintenance window.
 
Anything that you aware of that is happening in Rooihuiskraal Centurion?
Its been a week now of up and down connectivity, started when a line was severed and never been fixed decently.

Logged a ticket yesterday, by the time they go to the ticket, this morning, line was up again.

No connectivity again.
#COOL-20260821-2759999

All lights on ONT is green, no internet.

Restarted, no change.
 
Well seems this is a cool ideas problem, neighbors on metrofiber, different service providers, are all good at the moment 😒
 
SolidState said:
Anything that you aware of that is happening in Rooihuiskraal Centurion?
Its been a week now of up and down connectivity, started when a line was severed and never been fixed decently.

Logged a ticket yesterday, by the time they go to the ticket, this morning, line was up again.

No connectivity again.
#COOL-20260821-2759999

All lights on ONT is green, no internet.

Restarted, no change.
Click to expand...
HI there, thank you for reaching out.
Your line appears to be very intermittent. Which is likely an isolated issue since you mentioned other people in the area appear fine.
This doesn't necessarily mean there is an issue with coolideas, as there could be a fibre issue affecting your line specifically, or your internal network possibly.
Our team will troubleshoot and investigate further.
Apologies for any disruption.

EDIT: however the issue last night would have been related to the CGNAT outage mentioned here:
CoolEscalator said:
For the JHB reports here, it seems there was an issue with the CGNAT AR which resulted in the no connection issue. Currently resolved.
https://coolideas.co.za/announcements/82656
Click to expand...
 
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CoolEscalator said:
HI there, thank you for reaching out.
Your line appears to be very intermittent. Which is likely an isolated issue since you mentioned other people in the area appear fine.
This doesn't necessarily mean there is an issue with coolideas, as there could be a fibre issue affecting your line specifically, or your internal network possibly.
Our team will troubleshoot and investigate further.
Apologies for any disruption.
Click to expand...
Lets see what they come up with, no issue on local network, as I tried to do a pppoe connection from laptop directly plugged into ONT, and it could not reach host to establish connection.
Line came up a couple of minutes ago, now maxing out at under 90mb instead of 500mb.
Please make sure they don't just close the ticket untill it really resolved, as yesterday's ticket was closed the moment they saw i was connected....

Issue started last week when fiber cable was severed in Amberfield (on rooihuiskraal rd), and is going downhill fast ever since.
 
SolidState said:
Lets see what they come up with, no issue on local network, as I tried to do a pppoe connection from laptop directly plugged into ONT, and it could not reach host to establish connection.
Line came up a couple of minutes ago, now maxing out at under 90mb instead of 500mb.
Please make sure they don't just close the ticket untill it realy resolved, as yesterday's ticket was closed the moment they was i was connected....
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If its capping at 90, that is normally a LAN negotiation issue. So would recommend making sure the router ports are clean, and perhaps the LAN cable replaced with another cable and see if anything changes.
But this sounds a lot like a router issue from what I can see. But lets not jump to conclusions.
I have relayed your message through on the ticket :)
 
CoolEscalator said:
If its capping at 90, that is normally a LAN negotiation issue. So would recommend making sure the router ports are clean, and perhaps the LAN cable replaced with another cable and see if anything changes.
But this sounds a lot like a router issue from what I can see. But lets not jump to conclusions.
I have relayed your message through on the ticket :)
Click to expand...
Right, seems you keep pointing to my end, so connected 2 different laptops with 2 different ethernet cables pppoe connection directlyto ONT, the connection properties shows 1gb connection. 2 speed tests, one maxing at 67mb other one 93mb.
Both laptops and both ethernet cables failty 🙄
 
SolidState said:
Right, seems you keep pointing to my end, so connected 2 different laptops with 2 different ethernet cables pppoe connection directlyto ONT, the connection properties shows 1gb connection. 2 speed tests, one maxing at 67mb other one 93mb.
Both laptops and both ethernet cables failty 🙄
Click to expand...
Thank you for the additional information. If that's the case then yes it may be something else causing the speed issue.
Our team will investigate further.
 
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