Telkom Axxess update

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bhaziwa

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I just received this email from Axxess stating that from 1 September the smart broadband telkom data will be combined to 1 anytime data. My question is the validity of 60 days period gonna change or will remain unchanged @Captain Axxess
 

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bhaziwa said:
I just received this email from Axxess stating that from 1 September the smart broadband telkom data will be combined to 1 anytime data. My question is the validity of 60 days period gonna change or will remain unchanged @Captain Axxess
Click to expand...
We're making no changes to the roll-over period.

You should get more bang for your buck with this change.
 
i wonder who asked them to make this horrible changes... i like the previous model . . i could use my Sim on the go nd transfer some gigs ( 10GB ) to my prepaid nd leave main SIM on my router . now I'll never be able to do that ... as I'm forced to a package ive always avoided since u siqned Up ....

they took away our rights to freedom of using. iur Sims the way we want... im afraid ill have to Cancel , it seems like a waste now paying such prices for horrible speeds..
. Axxess is going down the route of Rain mobile its gonna end in tears for you!!! you guys like to touch what's not broken nd break it nd realize later when the numbers start dropping thsn going high
.im never recommending anyone to u .. see Axxess ill say "Run nd dont look back" they implement changes without ur input whatsoever...the dont care
 
puke43 said:
i wonder who asked them to make this horrible changes... i like the previous model . . i could use my Sim on the go nd transfer some gigs ( 10GB ) to my prepaid nd leave main SIM on my router . now I'll never be able to do that ... as I'm forced to a package ive always avoided since u siqned Up ....

they took away our rights to freedom of using. iur Sims the way we want... im afraid ill have to Cancel , it seems like a waste now paying such prices for horrible speeds..
. Axxess is going down the route of Rain mobile its gonna end in tears for you!!! you guys like to touch what's not broken nd break it nd realize later when the numbers start dropping thsn going high
.im never recommending anyone to u .. see Axxess ill say "Run nd dont look back" they implement changes without ur input whatsoever...the dont care
Click to expand...
Ping is up and down when playing games so it best to say goodbye i think September will be my last payment from me
 
bhaziwa said:
Ping is up and down when playing games so it best to say goodbye i think September will be my last payment from me
Click to expand...
What city you playing out of? Unfortunately for those that are not on fibre and rely on mobile to play EU servers many of the alternative options from Vodacom and MTN through 3rd party will almost always breakout their connection in JHB therefore screwing us on added latency.

I'm in PE and I will say before the APN change there was 100% certainty the connection would breakout in CT for better EU ping. Try a few reboots and do a trace route on 1.1.1.1. There is a much better chance you will get a CT breakout.
 
camross007 said:
What city you playing out of? Unfortunately for those that are not on fibre and rely on mobile to play EU servers many of the alternative options from Vodacom and MTN through 3rd party will almost always breakout their connection in JHB therefore screwing us on added latency.

I'm in PE and I will say before the APN change there was 100% certainty the connection would breakout in CT for better EU ping. Try a few reboots and do a trace route on 1.1.1.1. There is a much better chance you will get a CT breakout.
Click to expand...
Im in DBN lool on pubg in game experienced 809ms
 
camross007 said:
What city you playing out of? Unfortunately for those that are not on fibre and rely on mobile to play EU servers many of the alternative options from Vodacom and MTN through 3rd party will almost always breakout their connection in JHB therefore screwing us on added latency.

I'm in PE and I will say before the APN change there was 100% certainty the connection would breakout in CT for better EU ping. Try a few reboots and do a trace route on 1.1.1.1. There is a much better chance you will get a CT breakout.
Click to expand...
Thanks bro it did as you stated CT breakout hope things will workout
 
puke43 said:
i wonder who asked them to make this horrible changes... i like the previous model . . i could use my Sim on the go nd transfer some gigs ( 10GB ) to my prepaid nd leave main SIM on my router . now I'll never be able to do that ... as I'm forced to a package ive always avoided since u siqned Up ....

they took away our rights to freedom of using. iur Sims the way we want... im afraid ill have to Cancel , it seems like a waste now paying such prices for horrible speeds..
. Axxess is going down the route of Rain mobile its gonna end in tears for you!!! you guys like to touch what's not broken nd break it nd realize later when the numbers start dropping thsn going high
.im never recommending anyone to u .. see Axxess ill say "Run nd dont look back" they implement changes without ur input whatsoever...the dont care
Click to expand...

Thank you for reaching out to share your feedback.

We completely understand your frustration; losing features you relied on, like transferring data to a prepaid SIM and keeping your main card in a router, is a major disruption to how you manage your connection.

To give you some context, these recent changes were introduced to address widespread issues clients were facing on the service, particularly issues relating to changing service status and complaints about night data not being practical. While the goal was to improve the overall network experience and usability for our users, we recognise that removing data sharing has severely impacted how you specifically prefer to use your service.

We take your concerns about flexibility, pricing, and performance seriously, and we don't want to see you leave. Please reach out directly to our Escalations Management team at [email protected]. They will review your account, listen to your concerns, and work with you to see if we can find an alternative package or solution that better fits your needs.
 
Captain Axxess said:
Thank you for reaching out to share your feedback.

We completely understand your frustration; losing features you relied on, like transferring data to a prepaid SIM and keeping your main card in a router, is a major disruption to how you manage your connection.

To give you some context, these recent changes were introduced to address widespread issues clients were facing on the service, particularly issues relating to changing service status and complaints about night data not being practical. While the goal was to improve the overall network experience and usability for our users, we recognise that removing data sharing has severely impacted how you specifically prefer to use your service.

We take your concerns about flexibility, pricing, and performance seriously, and we don't want to see you leave. Please reach out directly to our Escalations Management team at [email protected]. They will review your account, listen to your concerns, and work with you to see if we can find an alternative package or solution that better fits your needs.
Click to expand...
Well i didn't care much about night Data expiring aslong as my anytime Data was rolling over ... there wasn't any issue with it hence i chose it !! nd yes was a month to month contract which i chose for myself aand was happy with it !! for me id like my package to stay where it was in the first ...where its more like prepaid than contract ... 120GB anytime nd 120GB nd with the freedom of being aable to Call ,check balances nd get to dial *180# and do traansfers ....you shud have given us options nd not decide on our behalf ... to hell with those confused ones ... they must read the fine print before signing up .... i choose Axxess ffor a reason nd their flexibility of changing packages how i want .. wether its downgrade a service or upgrade i could do it in the comfort of my own home and own device without needing to email anyone ..... now u got me combing the web searching for another provider whos gonna meet what i need coz u just literally removed it without ever consulting or even giving an option to either opt to ur changes or stay with the current package am already on ....

im not happy with those changes you implemented .. they were sloppy and foolish and will cost you dearly and worse u did them mid month when i jusy referred two new customers for you ... nd explaining and showing them the packages which got them to siqn up to bam they are nomore available now .. im gonna advice them to use just this month and then cancel this ish.,. coz u arent reliable !!!

reliability and accountability is what we neeed nd for me is what i had with you guys and then u lost it and corporate nonsense went up to your head !!!!

so no sorry its either u return my package as to what it was 120/120 PM or its Gud bye Axxess !!!
 
bhaziwa said:
Ping is up and down when playing games so it best to say goodbye i think September will be my last payment from me
Click to expand...
hey im joining you on that one bro and will never recommend anyone to them eber again.!!!
when I siqned up ..wow the speeds were amazing then the throttling started .. bur still i stayed thou was loyal to them for how they brought their service .. but now gosh im bored .. they could have atleast given us an option to change or stay where we are !! i was fine with my package but now that freedom is gone nd never mind that with horrible speeds now ...nd yes Siqnal is full here no issues on coverage .... got no reason to stay ...might as well order a New WiFi service coz what am avoiding is unavoidable now .... i hate to have to chooose to have connection on the go or at home ... constantly taking out my SIM out the router is a serious issue ....
 
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