Need help provisioning VoWIFI and VoLTE

[chakniks]

Good day,

Is there an agent or someone from tech support who can help me with the provisioning of VoWIFI and VoLTE on my simcard?
I have tried calling customer support and most of the guys sound like they have never heard of these services.
There was one guy who went through the basic settings on my phone, did all of the steps and restarted my phone for the nth time but nothing worked.
Tried to convince him that he needs to provision the service on the simcard and it's not a missing setting on my phone kind of issue. That is when they just told me they do not know how to do it and it should have just worked by turning on the settings on my phone.

I am now at a loss as even just a quick search online shows Vodacom should be able to provision the service on their end, but I can not get someone to do it

 

[Bundu]

Have you tried messaging them on facebook?

 

[chakniks]

Have you tried messaging them on facebook?

let me try

 

[Rickster]

There are 3 things call center agents don't have a clue on.

- Unrestricted APN
- Voice over WiFi
- Voice over LTE.

 

[MalDyl]

Myself want to know how to get it provisioned. Recently moved over to Vodacom from MTN. Lost my VoWifi/VoLTE. Vodacom agent told me, it's already activated... Sure, why don't I see it showing on my phone and calls defaulting to 3G, lol.

 

[mr_norris]

Myself want to know how to get it provisioned. Recently moved over to Vodacom from MTN. Lost my VoWifi/VoLTE. Vodacom agent told me, it's already activated... Sure, why don't I see it showing on my phone and calls defaulting to 3G, lol.

I tried calling their helpline a few weeks ago about it.

First the lady was clueless. she asked me if I wanted fibre or something.

Then she disappeared for a few minutes, and when she surfaced she told me she provisioned my SIM for WiFi calling.

Well she didn't. I still don't have it. But not having it is easier than attempting another call with them.

 

[Ockie]

If it is a individual account, then a store should be able to provision it for you on C3D as a VAS. If a business number, the store need to log a call on DWP

 

[RudderVator]

let me try

Did it work? or did you manage? I also need it activated on mine.