Takealot SSD replacement ended with a R279 credit to my account.

[bar1]

A brand new SSD,
Kingston 500G NV2 M.2 2280 PCIe 4.0 NVMe SSD ended up DEAD after about 3 years (Fixed).

I sent it back for a replacement, and mentioned that I would like a replacement and will not accept credit, and after 1 MONTH of investigations, they refunded me a credit for R279.
I don't need to go on about prices of ssd's currently.

Are they even allowed to do that?

 

[ToxicBunny]

Think you may have to fight with them if its in contradiction of the manufacturers warranty terms, but you'll need to find those documents and get yourself armed for a very frustrating experience.

 

[Progenix Oj101]

What did you pay for it? R 279?

You as the customer has the right to the choice of repair/replace/refund within the first six months, but you said within a year so it's probably outside of that period.

Wait, how did you end up with an NV2 that recently? They've been EOL for ages, the NV3 replaced it about 2 years ago.

 

[bar1]

What did you pay for it? R 279?

You as the customer has the right to the choice of repair/replace/refund within the first six months, but you said within a year so it's probably outside of that period.

Wait, how did you end up with an NV2 that recently? They've been EOL for ages, the NV3 replaced it about 2 years ago.

I must have used a R200 coupon on something, I am not sure how they calculated my refund.
And you are actually correct, I got in in 2023 (but still under warranty.)

 

[Progenix Oj101]

I must have used a R200 coupon on something, I am not sure how they calculated my refund.
And you are actually correct, I got in in 2023 (but still under warranty.)

If R 279 is what you paid, R 279 is what you're legally entitled to - the drives haven't been available for ages, so replacement isn't even an option

 

[Progenix Oj101]

1) Who is "they"?

Takealot or a third party seller - it doesn't really make a diff

2) What warranty did it have?

It should be 3 years / 160TBW, so almost at the end of the warranty period.

Old stock, hence the warranty nonsense

No, he corrected the age from less than a year to to just under 3 years in post #4.

 

[bar1]

60 Month warranty.

 

[Progenix Oj101]

60 Month warranty.

That's not what Kingston offered on the NV2, it was 36 months o.0

https://www.kingston.com/datasheets/SNV2S_en.pdf

 

[NR7]

If your SSD/RAM dies you should expect the suppliers to take the cheapest route available to them - which in the RAMpocalypse is probably a credit.

CPA only lets you choose in the first 6 months, after that you're at their mercy.

 

[Progenix Oj101]

Then it's a case of get the drive back and send it to the distributor.

To have it credited at a lower value (cost price), and to the retailer's account at that?

Not that the distributor will even book it in - you have to be listed, including your ID number, on their account to return things.

 

[Progenix Oj101]

A credit of under R300 bucks?

If that's what he paid for it, which he's semi confirmed in post #4, then yes.

Is that Pinnacle or Tarsus?

Neither.

 

[NR7]

A credit of under R300 bucks?

He needs to check his order in his Takealot history.

I wonder if they used the last "list pricing" as a basis for the credit because I see it shows R247 here

Takealot.com: Online Shopping | SA's leading online store

South Africa's leading online store. Fast, reliable delivery to your door. Many ways to pay. Shop anything you can imagine: TVs, laptops, cellphones, kitchen appliances, toys, books, beauty & more. Shop the mobile app anytime, anywhere.

www.takealot.com

 

[Progenix Oj101]

Well OP can confirm then, nothing wrong with getting your money back.

It might suck, but it's fair. Let me propose an example:

You sell an SSD here for R 500, offering a 7 day personal warranty for testing
A buyer negotiates to R 300
He receives it, and it doesn't work

Do you
a) Refund R 500, even though it's not the amount paid (in this case, a voucher was used)
b) Refund R 1,000 because that's what it'll cost him to buy another from someone else (in this case, pricing has changed globally)
c) Refund the amount paid?

It works the opposite way as well - when prices drop, you still get refunded according to the price you paid. I've had customers get "free" upgrades because the prices had dropped enough for them to step up a tier or two using the credit - a real world example:

Corsair 2x8GB DDR4-3200 kit bought in 2020 for R 2,233
Returned March last year, end of life
R 2,233 credit passed
Credit used to purchase Patriot 2x16GB DDR4-3600 R 1,951

Remaining R 282 credit went to the purchase of a monitor - so his RAM failing essentially got him a discount on the monitor, as well as a free upgrade from 16GB 3200 to 32GB 3600.

If it didn't work both ways, would you feel it fair to purchase something and get a far lower credit because the price has dropped? It has to either work both ways or neither way for it to be a fair system.

 

[saor]

If R 279 is what you paid, R 279 is what you're legally entitled to - the drives haven't been available for ages, so replacement isn't even an option

This. I mean if you paid R1000 for something and 2 years later the item costs R500 and they refunded you the current cost (R500) you'd throw your damn toys out the cot. They owe you what you paid, not what the current value is. Thread is frustratingly low on details.

 

[Progenix Oj101]

^^Except when has R270 ever been the going price for a 500 Gb SSD unless you're ditching old stock?
Maybe that's indeed what he paid, dunno.

I guess goedkoop is duurkoop in this case.

You haven't read this thread at all, have you? This is the third time I'm referencing post #4 - he thinks he used a voucher.

 

[longboy]

A brand new SSD,
Kingston 500G NV2 M.2 2280 PCIe 4.0 NVMe SSD ended up DEAD after about 3 years (Fixed).

I sent it back for a replacement, and mentioned that I would like a replacement and will not accept credit, and after 1 MONTH of investigations, they refunded me a credit for R279.
I don't need to go on about prices of ssd's currently.

Are they even allowed to do that?

Yeah those were the older ones V2 if I remember was the entry level cheaper 160TBW and a 3 year warranty. It's died and they won't replace it, that's a end of life product as in they don't even make them any more. A similar replacement is not feasible now.

I remember consciously choosing a similar priced 870 EVO 2.5" ssd for my laptop, instead of the entry level nvme's back then. It paid off.

 

[Smiggles]

You pay peanuts you get monkeys.

 

[bar1]

I bought 2 items total was R 643 drive itself was R429 used a R150 coupon.
I am not even questioning why the coupon was fully deducted from the drive, I just want a replacement, SSD prices are insane.

 

[SeRpEnT]

Not right to deduct the coupon.
I would complain.

 

[killerbyte]

SSD prices are insane.

And thats why they gave you a credit. They dont want to cover the difference in price, and you will likely find that their T&Cs allow them to choose what is most beneficial for them.