Takealot SSD replacement ended with a R279 credit to my account.

[longboy]

No use complaining tbh. You bought something with 160TBW and a 3 year warranty, it died just before 3 years. So essentially you got what you paid for, and the refund is just a bonus now, from my perspective.

Get a Samsung 990 Pro if you can. I have many of those and they are fast AND stable as ****. They're so stable that they have horses inside.

 

[SeRpEnT]

Not right to deduct the coupon.
I would complain.

Googled it. I see their policy (and few other stores with coupons (like 1dayOnly) deducts value of coupon for a credit.
What a kak policy. Bait you to buy substandard **** using coupons and when the **** hits the fan leave you in a spot of bother.
I would ask them for a replacement R150 voucher.

 

[SeRpEnT]

No use complaining tbh. You bought something with 160TBW and a 3 year warranty, it died just before 3 years. So essentially you got what you paid for, and the refund is just a bonus now, from my perspective.

Get a Samsung 990 Pro if you can. I have many of those and they are fast AND stable as ****. They're so stable that they have horses inside.

A 36 month warranty is just that. Not 34 or 35 months.

 

[Lupus]

A 36 month warranty is just that. Not 34 or 35 months.

And if it broke on the 37 month he'd get fook all

 

[bar1]

No use complaining tbh. You bought something with 160TBW and a 3 year warranty, it died just before 3 years. So essentially you got what you paid for, and the refund is just a bonus now, from my perspective.

Get a Samsung 990 Pro if you can. I have many of those and they are fast AND stable as ****. They're so stable that they have horses inside.

5 years warrenty.
If takeablot says 5 years then it's 5 years....

 

[Progenix Oj101]

I bought 2 items total was R 643 drive itself was R429 used a R150 coupon.
I am not even questioning why the coupon was fully deducted from the drive, I just want a replacement, SSD prices are insane.

Was the coupon explicitly for the SSD, or for the entire order? If just for the SSD, that would be correct as you paid R 279 fir the drive. If the coupon was for the entire order, deducting the coupon proportionately would be more fair - either R 75 per item (proportional based on quantity of items), or 66% for the SSD and 33% for the other item (proportional based on value of items).

You bought something with 160TBW and a 3 year warranty

Takealot seems to have made a mistake and listed it as 5 years, which could have worked in his favour if eg it died after 4 years, 11 months - TAL would have to absorb the warranty themselves as both the disti and Kingston would tell them to get knotted.

 

[longboy]

A 36 month warranty is just that. Not 34 or 35 months.

And he rightfully got what he paid for it. The actual choice in the first place was a horrible choice tbh, a 160TBW with 36 month warranty does not exactly inspire confidence. The Takealot 5 year warranty is their own personal extra 2 years - the Distributor and Kingston state explicitly 3 years. All Takealot can do is refund him now.

If I bought that drive, I would make bloody sure my data was all backed up, 24 months down the line.
I'd also fully expect the disk to fail after ~36 months. I would use that as a secondary disk because of it's poor thermal management and iffy silicon lottery as well.

That's just me though from a practical point of view. The disk does have it's uses though no doubt, and it's target market - I remember reviewers at the time warning people to stay away from it though if you plan to use it as a boot disk.

 

[Progenix Oj101]

And he rightfully got what he paid for it. The actual choice in the first place was a horrible choice tbh, a 160TBW with 36 month warranty does not exactly inspire confidence. The Takealot 5 year warranty is their own personal extra 2 years - distributor and kingston state explicitly 3 years, so all Takealot can do is refun him now.

If I bought that drive, I would make bloody sure my data was all backed up, 24 months down the line.
I'd also fully expect the disk to fail after ~36 months. I would use that as a secondary disk because of it's poor thermal management and iffy silicon lottery as well.

That's just me though from a practical point of view. The disk does have it's uses though no doubt, and it's target market - I remember reviewers at the time warning people to stay away from it though if you plan to use it as a boot disk.

Isn't your view a bit elitist? I mean to counter it, you'd better make bloody sure that your data on your 990 Pro is backed up 48 months down the line... Plenty of people have used the NV2 for a good deal longer than the warranty period, with the drive still going strong. My wife included.

 

[longboy]

Isn't your view a bit elitist? I mean to counter it, you'd better make bloody sure that your data on your 990 Pro is backed up 48 months down the line... Plenty of people have used the NV2 for a good deal longer than the warranty period, with the drive still going strong. My wife included.

Not elitist - just practical.

It comes down to the hardware component and silicon lottery and the use of TLC or QLC - they were mixed and you had no way of knowing what was on a particular disk from that Kingston V2 batch. I actually bought the Intel 660p's for personal use before the Samsungs - they were just so good. I also bought my Samsung 870 evo and some boards/cpus from you years back because I know you're trustworthy.

Your wife got lucky I guess, with a good silicon bin and flash chips. I understand you sell them and you think they're decent, no argument there - but personally I'd just use it as a storage drive. Even a quick google sees years of complaints on this particular mix-and-match hardware model V2

https://www.reddit.com/r/buildapc/comments/14dbnlx/is_kingston_nv2_gen_4_m2_ssd_that_bad

 

[Mirai]

If R 279 is what you paid, R 279 is what you're legally entitled to - the drives haven't been available for ages, so replacement isn't even an option

To be fair, when did he pay the R279? 3 years ago it was worth a little more than 2026's R279.

 

[Progenix Oj101]

Even a quick google sees years of complaints on this particular mix-and-match hardware model V2

It's a budget drive - and you'll find complaints about anything and everything, including your 990 Pro that could lose 10% health just by installing Windows on it. That thread has 94 comments, I alone have sold more drives that haven't been returned than that thread has comments. Return rates were acceptable - below 5% within warranty.

I understand you sell them

I'm not like that. If something is crap, I'll remove it from sale. You haven't been able to buy a Rogueware SSD from me for 3-4 years now. The reason I have happy, repeat customers is I don't sell stuff I wouldn't buy with my own money*. Garbage products are garbage products and I don't associate myself with them.

The only reason I'm defending the NV2 at all is because, even including them in RMA stats, Kingston is the brand where I've seen the lowest RMA rate. By RMA percentages and removing those from the list that don't have a large (100+), best to worst has been:

Kingston (even with the NV1 and NV2)
HikSemi
Crucial
Patriot
WD
Seagate
Netac
Adata (their 2.5" drives pull this down - their NVMe drives are fine)
HikVision
Rogueware

I haven't included MSI, Gigabyte, Intel, Asus, Lexar, Kioxia, Verbatim, Transcend, etc as sales figures are too low, and therefore too easily skewed towards 0% or 100%.

Intel 660p

Intel knew how to make SSDs. I recently swapped out an Intel 320 Series 120GB which had been my boot drive - with pagefile on it - for 14 years and was still at around 70% health. It had exceeded its TBW rating by nearly an order of magnitude.

* If I were in their shoes - I try to figure out what I'd buy if I were in the customer's position with their requirements and budget because I sure don't need a gaming PC, or a video editing PC - you get the idea

 

[Mirai]

Intel knew how to make SSDs. I recently swapped out an Intel 320 Series 120GB which had been my boot drive - with pagefile on it - for 14 years and was still at around 70% health. It had exceeded its TBW rating by nearly an order of magnitude.

* If I were in their shoes - I try to figure out what I'd buy if I were in the customer's position with their requirements and budget because I sure don't need a gaming PC, or a video editing PC - you get the idea

I had a 50% Intel 320 failure rate - granted it was only based on one of 2 drives but one died very quickly after purchase.

The only other SSD which failed for me was an OWC, after maybe 5 years.

Samsung, Toshiba, Kioxia, WD, Transcend and Sandisk were fine.

 

[Progenix Oj101]

I had a 50% Intel 320 failure rate - granted it was only based on one of 2 drives but one died very quickly after purchase.

That's why I left brands with lower figures out of my list - I promise you Intel didn't see 50%. If neither died, you'd see 0%. If both died, you'd see 100%. There's not enough data for more than an extreme anecdote.

 

[Mirai]

That's why I left brands with lower figures out of my list - I promise you Intel didn't see 50%. If neither died, you'd see 0%. If both died, you'd see 100%. There's not enough data for more than an extreme anecdote.

I know

I know about the small number fallacy.

And that was like years ago, when they first launched, Windows 7 days.

HDD wise only had a Maxtor die on me. Fujitsu, Seagate, Samsung, WD and Toshiba all good.

USB drives - only had a Sony die on me.

 

[longboy]

It's a budget drive - and you'll find complaints about anything and everything, including your 990 Pro that could lose 10% health just by installing Windows on it. That thread has 94 comments, I alone have sold more drives that haven't been returned than that thread has comments. Return rates were acceptable - below 5% within warranty.


I'm not like that. If something is crap, I'll remove it from sale. You haven't been able to buy a Rogueware SSD from me for 3-4 years now. The reason I have happy, repeat customers is I don't sell stuff I wouldn't buy with my own money*. Garbage products are garbage products and I don't associate myself with them.

The only reason I'm defending the NV2 at all is because, even including them in RMA stats, Kingston is the brand where I've seen the lowest RMA rate. By RMA percentages and removing those from the list that don't have a large (100+), best to worst has been:

Kingston (even with the NV1 and NV2)
HikSemi
Crucial
Patriot
WD
Seagate
Netac
Adata (their 2.5" drives pull this down - their NVMe drives are fine)
HikVision
Rogueware

I haven't included MSI, Gigabyte, Intel, Asus, Lexar, Kioxia, Verbatim, Transcend, etc as sales figures are too low, and therefore too easily skewed towards 0% or 100%.


Intel knew how to make SSDs. I recently swapped out an Intel 320 Series 120GB which had been my boot drive - with pagefile on it - for 14 years and was still at around 70% health. It had exceeded its TBW rating by nearly an order of magnitude.

* If I were in their shoes - I try to figure out what I'd buy if I were in the customer's position with their requirements and budget because I sure don't need a gaming PC, or a video editing PC - you get the idea

I always like Hiksemi - Especially the Hiksemi Future (Not the Lite version). I have a 2Tb in daughters laptop and its a coupla years old now - still cool and strong.

Yeah - no doubt Kingstons lineup is very good quality - they just made the mistake of outsourcing components and controllers and nand for that particular cheap V2 nvme, so hence the mess. I actuall use their enterprise ssd's in my rack.

 

[bar1]

This is interesting:
Please note below as per our returns policy:

"It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Takealot is under no obligation to provide you with a credit, repair/replacement, as your remedy lies with the supplier or manufacturer."

Takealot cannot change the outcome that the supplier/seller provides."

So she is basically telling me, why are you complaining to takealot?this is a supplier decision.

 

[chickenbeef]

This is interesting:
Please note below as per our returns policy:

"It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Takealot is under no obligation to provide you with a credit, repair/replacement, as your remedy lies with the supplier or manufacturer."

Takealot cannot change the outcome that the supplier/seller provides."

So she is basically telling me, why are you complaining to takealot?this is a supplier decision.

That's pretty standard?

The 6 month CPA period is over so the supplier/manufacturer must resolve the issue.

At least they're still facilitating it, with Amazon you would have to deal with the supplier directly.

 

[bar1]

That's pretty standard?

The 6 month CPA period is over so the supplier/manufacturer must resolve the issue.

At least they're still facilitating it, with Amazon you would have to deal with the supplier directly.

Ok my bad then.
I bought the item from takealot....why is it up to the supplier now?since when the customer have to deal with the supplier?
A reminder that this item has 5 years warrenty.

 

[longboy]

You pay peanuts you get monkeys.

Isn't that the othe way around now?

 

[Progenix Oj101]

I bought the item from takealot....why is it up to the supplier now?since when the customer have to deal with the supplier?

You're not dealing with the supplier - you don't even know who they are. The supplier is the warranty agent, and they credited the drive.