TTConnect - Why is my net dropping every night again?

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Lepep

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Yo, so my net has been dropping most nights lately and it's now costed me a game and a cooldown in cs2.

What is going on?
 
Hi there, thank you for reaching out. There is nothing network related I'm aware of at the moment that would cause the impact described, thus this is likely an isolated issue with you fibre link. Have you logged a support ticket in this regard as yet?
 
Lepep said:
I have not no, because I trust this forum more than I trust official support xD
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Our support team is quite capable :) Please let me know if you encounter any issues, and ill be sure to rectify accordingly.
But troubleshooting would be required in order to understand why your link would be dropping.
 
I can provide little to no help while the line is down though, all I know is that it will often drop at around midnight. Seems my line is cursed for issues.
 
Lepep said:
I can provide little to no help while the line is down though, all I know is that it will often drop at around midnight. Seems my line is cursed for issues.
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It could be a timed restart set up on TTC equipment, or on your router, etc. Sounds like it (if it's a daily thing that is)
 
You'll have to describe your network in detail. Is it a simple ONT -> ISP Provided Router (Wifi) -> PC or are you doing some funky stuff e.g. backup power supplies, etc.

My advise would be to remove any non-critical components (e.g. and then use a tool such as PingPlotter to determine if there's latency issues and exactly when the connection drops.
 
Napalm2880 said:
You'll have to describe your network in detail. Is it a simple ONT -> ISP Provided Router (Wifi) -> PC or are you doing some funky stuff e.g. backup power supplies, etc.

My advise would be to remove any non-critical components (e.g. and then use a tool such as PingPlotter to determine if there's latency issues and exactly when the connection drops.
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My router is a Ubiquiti Cloud Gateway Ultra, I have Cat6 running throughout the house. I have nothing special set up on the router and my latency is perfect, my line simply drops at night sometimes.
 
I can only think to check the Unifi logs and see if there's anything happening there. Maybe you can isolate the issue to like PPPoE authentication failures or something helpful that you can send to customer support.
 
@CoolEscalator Sperate issue - I'm trying to create policies to reduce bufferbloat since my line tanks when someone downloads, but setting QoS and download limits heavily tanks my speed regardless of limits set. Online tells me that this is a PPPoE limitation. Is there no way that I can avoid these crazy latency spikes when someone downloads on a router level?
 
Lepep said:
@CoolEscalator Sperate issue - I'm trying to create policies to reduce bufferbloat since my line tanks when someone downloads, but setting QoS and download limits heavily tanks my speed regardless of limits set. Online tells me that this is a PPPoE limitation. Is there no way that I can avoid these crazy latency spikes when someone downloads on a router level?
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Hi there. The only thing I can think of in that instance is to just limit the download speeds of that particular client device and not everyone. Personally I do this as well with my Desktop, so that when it updates games etc doesn't ruin my monitoring I do from home.
So I cap the speeds to prevent saturation when a updates happen from that one device.
 
@CoolEscalator I turned off IPv6 and UPnP and I get zero bufferbloat with full line utilization now. It's very interesting how things work and break from things that make no sense to fix or break things...
 
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