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No problem at all. So I spoke to our contact at Vuma as well, and they will assist in expiditing the ticket accordingly. It seems there was some delays with the department your ticket was assigned to. A new one was logged now, so please ignore any SMS that says your ticket was resolved, I assure you its not. They will get this sorted for you accordingly.
Thanks, I just got a new ticket number from Vumatel, only issue is now it says it was logged on the 3/09/2026, my first Vumatel ticket was logged on the 1/09/2026. I hope it is sorted tomorrow before the weekend so I can catch up. Thanks for the feedback and chasing them. Appreciate the assistance
