PaulB_
Senior Member
Xneelo’s handling of this ongoing Johannesburg shared hosting disaster is completely indefensible, and it goes way beyond just a single client.
They are a massive player hosting businesses all over South Africa, yet they think it's acceptable to run heavy, unmitigated storage and operating system upgrades live on production servers during broad daylight. Where is the basic engineering competence? Where is the contingency planning? Why wasn't this done safely in a controlled maintenance window at night, and why on earth weren't shared hosts migrated safely to alternative servers or failover nodes before tearing up the live infrastructure?
Instead, businesses—including manufacturing hubs, corporate suppliers, and everyday SMMEs—are left completely blind in the water for days. Email pipelines are dead, IMAP connections are timing out, and communication with major retail clients is grinding to a halt.
Their only response is hiding behind vague status page updates telling everyone to just deal with the bottleneck while they scramble to fix their own self-inflicted mess. It shows a staggering lack of respect for customers whose livelihoods depend on this infrastructure. If you're going to run enterprise-level shared hosting services in South Africa, you don't treat production environments like a live laboratory experiment and expect businesses to just absorb the commercial damage.
They are a massive player hosting businesses all over South Africa, yet they think it's acceptable to run heavy, unmitigated storage and operating system upgrades live on production servers during broad daylight. Where is the basic engineering competence? Where is the contingency planning? Why wasn't this done safely in a controlled maintenance window at night, and why on earth weren't shared hosts migrated safely to alternative servers or failover nodes before tearing up the live infrastructure?
Instead, businesses—including manufacturing hubs, corporate suppliers, and everyday SMMEs—are left completely blind in the water for days. Email pipelines are dead, IMAP connections are timing out, and communication with major retail clients is grinding to a halt.
Their only response is hiding behind vague status page updates telling everyone to just deal with the bottleneck while they scramble to fix their own self-inflicted mess. It shows a staggering lack of respect for customers whose livelihoods depend on this infrastructure. If you're going to run enterprise-level shared hosting services in South Africa, you don't treat production environments like a live laboratory experiment and expect businesses to just absorb the commercial damage.
