HI there, Thanks our support team will be in contact as soon as possible.
But if the broadband and service lights are off, then this is likely an outage yet to be comunicated.
Our team will report accordingly
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Cool Ideas Fibre ISP – Feedback Thread 7
- Thread starter CoolEscalator
- Start date
But if the broadband and service lights are off, then this is likely an outage yet to be comunicated.
Our team will report accordingly
ripclaw
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Thanks, @CoolEscalator. Other residents in my area are also reporting that their connectivity is off.HI there, Thanks our support team will be in contact as soon as possible.
But if the broadband and service lights are off, then this is likely an outage yet to be comunicated.
Our team will report accordingly
We have posted comms in the meantime, however were still waiting on Vuma to confirm the incident
EDIT: Outage has been confirmed by Vuma, no updates as yet unfortunately .
Last edited:
ripclaw
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Thanks again, @CoolEscalator. All sorted yesterday evening. Karabo kept me updated and also followed through last night with a courtesy call to make sure connectivity was restored.
Thank you for the feedback! I will definitely share internally
Hi @CoolEscalator
Can you help here please: #COOL-20260905-2774014
Convinced client to move across due to appalling service from another ISP.
Move will probably be beginning of November due to notice period.
Problem is I believe there is a fault with the line. Its openserve..
I want to solve the line for the client prior so that it is smoothe from here.. She cant wait till November.
Can you help me with pppoe logins and then get a team member to help troubleshoot (bypass router etc) so that we can get openserve to fix the line please!
Thanks
Can you help here please: #COOL-20260905-2774014
Convinced client to move across due to appalling service from another ISP.
Move will probably be beginning of November due to notice period.
Problem is I believe there is a fault with the line. Its openserve..
I want to solve the line for the client prior so that it is smoothe from here.. She cant wait till November.
Can you help me with pppoe logins and then get a team member to help troubleshoot (bypass router etc) so that we can get openserve to fix the line please!
Thanks
Hi there. Sure no problem.
Troubleshooting will unfortunately be limited in this regard, due to the line being with another ISP. But at least having a Test Account, you can prove to the existing ISP that the issue is either the line or the ISP itself (if no issues via the test account)
I will share the test details on PM
Thank you!