Full of BS with Afrihost

[DreamKing]

No service since 1 Sep.
Keep saying the same, "we are busy with it".
ok, fine, let cancel it. cancel before it should be cancelled by the end of the month.
then said, our policy changed for fiber it will take 2 months.
ok then, you keep that 2 months I will never be your customer again forever.

So now, I am going to pay 2 months without any service.

 

[DreamKing]

It is amazing, I am an afrihost customer for over 10 years, and they give me this kind of service. great job man, great job.

 

[EmmanuelGoldstein]

It is amazing, I am an afrihost customer for over 10 years, and they give me this kind of service. great job man, great job.

Afrifail don't care. Their main man has been in hiding for over a decade now.. Kek company is kek

 

[DreamKing]

Afrifail don't care. Their main man has been in hiding for over a decade now.. Kek company is kek

I don't care to pay more, but this company and vumatel, gfy. I won't buy any service from you.

 

[EmmanuelGoldstein]

I don't care to pay more, but this company and vumatel, gfy. I won't buy any service from you.

@websquadza help a brother out

 

[Heisenborg]

Wait

You are full of bs with afrihost?

That's a bit concerning

Maybe @rpm can help

 

[DreamKing]

Wait

You are full of bs with afrihost?

That's a bit concerning

Maybe @rpm can help

sure, if you want to make fun about paying for 2 months without any service, and you are fine for it. ok.

 

[EmmanuelGoldstein]

sure, if you want to make fun about paying for 2 months without any service, and you are fine for it. ok.

What you're going through is no joke, however you're too soft on them. After a week I'd already have sent them a lawyer's letter.

 

[Sapphiron]

it all started to go wrong when ISPs could no longer get good service from the FNOs.

The FNO's have all the power and no incentive to fix it, until we get some overbuilding to introduce competition. Afrihost used to be one of the few ISPs with some power over them.

But these days the FNO's have all the power, they set the prices, the minimum service levels, the turnaround times.

 

[Afrigirl]

No service since 1 Sep.
Keep saying the same, "we are busy with it".
ok, fine, let cancel it. cancel before it should be cancelled by the end of the month.
then said, our policy changed for fiber it will take 2 months.
ok then, you keep that 2 months I will never be your customer again forever.

So now, I am going to pay 2 months without any service.

Hi.
My apologies for the inconvenience caused. Do you have a ticket ID?

 

[DreamKing]

Hi.
My apologies for the inconvenience caused. Do you have a ticket ID?

retention is handling now. internet already came back late last friday.

 

[warwickw]

No service since 1 Sep.
Keep saying the same, "we are busy with it".
ok, fine, let cancel it. cancel before it should be cancelled by the end of the month.
then said, our policy changed for fiber it will take 2 months.
ok then, you keep that 2 months I will never be your customer again forever.

So now, I am going to pay 2 months without any service.

That is not what the CPA says. You can give 20 business days notice so basically 1 month. Tell them they in contravention of the CPA.

They can hit you with early termination costs if there are any disclosed up front on your contract.