Rain 101 router — no signal detected (RSRP: --), Schoenmakerskop Willow Grove Resort Port Elizabeth

H

hdbh0509

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Joined
Aug 26, 2026
Messages
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Hi Rain team,

I need help with a 101 router that has never connected since setup. It shows "connected without internet" and the status page confirms no signal at all.

Details:
- ICCID: 89273800004080251888
- IMEI: 358990175672955
- Location: Willow Grove, Marine Drive, Schoenmakerskop, Port Elizabeth (Gqeberha)

What I've tried:
- Restarted the router multiple times, including a full 24-hour wait as advised by phone support
- Moved the router to different spots in the house, including near windows
- Checked APN settings — correct and unchanged (APN: rain, IPv4v6, no authorization)
- Status page consistently shows signal strength (RSRP): **--**, meaning no tower signal is reaching the router at all, not just a weak one

Phone support confirmed there's Rain coverage in this area, but the router has never registered a signal since day one. This points to either a coverage gap at this specific address that isn't reflected on the coverage map, or a tower/capacity issue in Schoenmakerskop.

Please could someone check tower coverage for this exact address, and confirm whether an outdoor antenna is an option here. Happy to provide the account number via PM.

Thanks
 
Dear hdbh0509
This is rain, also known as nomvula.
My name is Suzi Ntwetwe
The problem as we can see, is that you subscribed to this service. All we can say is Hau, Eish.
You should not have done that.
Did you know rain is the worst ISP in Africa. Bet you didn't.
Unfortunately all our agents are busy now with other angry clients
 
Rain.... Many have fallen into this trap.

iu
 
hdbh0509 said:
Hi Rain team,

I need help with a 101 router that has never connected since setup. It shows "connected without internet" and the status page confirms no signal at all.

Details:
- ICCID: 89273800004080251888
- IMEI: 358990175672955
- Location: Willow Grove, Marine Drive, Schoenmakerskop, Port Elizabeth (Gqeberha)

What I've tried:
- Restarted the router multiple times, including a full 24-hour wait as advised by phone support
- Moved the router to different spots in the house, including near windows
- Checked APN settings — correct and unchanged (APN: rain, IPv4v6, no authorization)
- Status page consistently shows signal strength (RSRP): **--**, meaning no tower signal is reaching the router at all, not just a weak one

Phone support confirmed there's Rain coverage in this area, but the router has never registered a signal since day one. This points to either a coverage gap at this specific address that isn't reflected on the coverage map, or a tower/capacity issue in Schoenmakerskop.

Please could someone check tower coverage for this exact address, and confirm whether an outdoor antenna is an option here. Happy to provide the account number via PM.

Thanks
Click to expand...
Hi @hdbh0509

Thanks for taking our call, we are glad that we were able to assist you with your matter. Should you need any further assistance, please do not hesitate to contact us.
 
EmmanuelGoldstein said:
Dear hdbh0509
This is rain, also known as nomvula.
My name is Suzi Ntwetwe
The problem as we can see, is that you subscribed to this service. All we can say is Hau, Eish.
You should not have done that.
Did you know rain is the worst ISP in Africa. Bet you didn't.
Unfortunately all our agents are busy now with other angry clients
Click to expand...
They did call this morning and confirmed that there's no service RAIN in this area. We can return the router cancel the account.
 
hdbh0509 said:
They did call this morning and confirmed that there's no service RAIN in this area. We can return the router cancel the account.
Click to expand...
😅😅😂 It's my husband that did this subscription, he goes ahead and does things in faith. I always do my research and read reviews before subscribing to anything! Ai, I've given up advising him.
 
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