Cool Ideas Fibre ISP – Feedback Thread 7

@leppie @TheLostPacket , thanks,

Yeah seems its mostly uncached content affected.
Were still unsure as to why tthis happens, as we have not noticed anything On-Net that could be the cause.
We are on the lookout for any information that could explain the recent performance issues for Off-Net content
 
Anyone else having issues with YouTube videos failing to load or buffering constantly? Doesn’t matter what the video is, it either defaults to 480p otherwise it buffers, or it just fails to load at all

OpenServe Cape Town northern suburbs
 
DuckKnuckle said:
Anyone else having issues with YouTube videos failing to load or buffering constantly? Doesn’t matter what the video is, it either defaults to 480p otherwise it buffers, or it just fails to load at all

OpenServe Cape Town northern suburbs
Click to expand...
Been watching YT for about 3 hours now and 0 issues

155.93.254.XXX=> cispza-jnb1 (155.93.254.0/24)

Pulling from CISP cache
 
Good morning, @CoolEscalator

I've logged #COOL-20260923-2788211 due to loss of connectivity. Only the power and ethernet1 lights on the ONT are lit.

Thanks.
 
Hello, yeah. I was getting 164–170 ms on Overwatch Amsterdam last month, but now it’s 180+ ms with IND spikes above 50. I think they’re on Google servers as well.
 
sp4rkz said:
Hello, yeah. I was getting 164–170 ms on Overwatch Amsterdam last month, but now it’s 180+ ms with IND spikes above 50. I think they’re on Google servers as well.
Click to expand...
Yeah so the issue is with all the Youtube complaints as of late, we did the following
PBCool said:
We are going to fill our Google Cache with peering in UK. See if it resolves the YT issues again.
Click to expand...

However what this also seems to have done, is preferred the route back from the game servers via International instead of JHB
This results in asymmetrical routing, where the route out is via JHB, and Back is via International, resulting in increased latency.

The tricky part is, is its all or nothing, so we can't prefer the game traffic to come back via JHB, and the Youtube traffic to come back via International, thus we logged a ticket to see if Google is able to route the game server Subnets back to us via JHB instead, however looking at the latests updates, its seems that might not be the case.

Thus we may just need to undo the changes we made for Youtube, in hopes they fixed whatever was wrong with YT locally

As you can see below, the route from Doha is coming back to us via International
1790317991004.png
 
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