Total Lack of service from Rain

[dee4dog]

I was one of the early adopters of rain , because our neighbourhood did not have fibre, some issues but usable 2018, fast forward 2026, i am moving thinking rain would be a viable option because i don't what to wait for a fibre installation…….o boy was i wrong!!!! Ordered the 8th of Oktober, still dont have the router, payed R650 up front for ”pro rata service” 20 days later , multiple calls to support , multiple tickets, multiple "escalations", multiple promises, “ we will deliver tomorrow” … nothing!!!! F@3^ng nothing!!! Monday I will be charged R1000 and still be unable to use the service

 

[airborne]

I was one of the early adopters of rain , because our neighbourhood did not have fibre, some issues but usable 2018, fast forward 2026, i am moving thinking rain would be a viable option because i don't what to wait for a fibre installation…….o boy was i wrong!!!! Ordered the 8th of Oktober, still dont have the router, payed R650 up front for ”pro rata service” 20 days later , multiple calls to support , multiple tickets, multiple "escalations", multiple promises, “ we will deliver tomorrow” … nothing!!!! F@3^ng nothing!!! Monday I will be charged R1000 and still be unable to use the service

It’s bizarre how their customer service can be so bad, it’s like no one at Rain has any clue.
@rain_mobile please help this guy

 

[Jake45]

I was one of the early adopters of rain , because our neighbourhood did not have fibre, some issues but usable 2018, fast forward 2026, i am moving thinking rain would be a viable option because i don't what to wait for a fibre installation…….o boy was i wrong!!!!

Have you considered a different 5G service ?
I have been using one of the Cool Ideas Vodacom 5G packages over the last year and it has performed very well for me. Unfortunately these packages are being discontinued but you can still sign up until the end of the month which is today. They also offer a ZTE G5TS 5G router for R750 which is a great price for a 5G router !

 

[SHL]

Have you considered a different 5G service ?
I have been using one of the Cool Ideas Vodacom 5G packages over the last year and it has performed very well for me. Unfortunately these packages are being discontinued but you can still sign up until the end of the month which is today. They also offer a ZTE G5TS 5G router for R750 which is a great price for a 5G router !

Discontinued? The CI 5G packages?

 

[Jake45]

Discontinued? The CI 5G packages?

Apparently Vodacom will not be accepting any new 5G FWA signups after today. Existing customers will still be able to use the CI Vodacom 5G service for another year. Cool Ideas are planning to offer Telkom and Comsol services shortly in addition to MTN but no more Vodacom services unfortunately.

 

[rain_mobile]

I was one of the early adopters of rain , because our neighbourhood did not have fibre, some issues but usable 2018, fast forward 2026, i am moving thinking rain would be a viable option because i don't what to wait for a fibre installation…….o boy was i wrong!!!! Ordered the 8th of Oktober, still dont have the router, payed R650 up front for ”pro rata service” 20 days later , multiple calls to support , multiple tickets, multiple "escalations", multiple promises, “ we will deliver tomorrow” … nothing!!!! F@3^ng nothing!!! Monday I will be charged R1000 and still be unable to use the service

Hi @dee4dog

Thank you for bringing this to our attention.

Kindly provide your credentials, including your email address and contact number via PM.
This information will enable us to assist you further.

Regards,
rain.

 

[dee4dog]

@rain_mobile i understand you are only doing your job, but you are part of a dysfunctional "loop" ! Please talk to someone higher up to fix your support system. I'm also just replying in the hope someone else in my predicament would read this. Your support is not functional, let me explain. I phone support , an AI agent answers, i ask to talk to a human operator, i get to talk to a foreign call centre, the operator can only do the basics, log the call, say that it would be escalated reissue delivery instructions etc. They only use the system that is clearly not functional !!! I hade no clue who the delivery company was and dit not have a tracking no, after insisting on this info i had to make one phone call to the courier company to sort this out. Rain does not supply any info on courier company or tracking no or delivery date as default!!! This is the bare min for any online purchase in 2026!!

If you are as frustrated as me, call rain support immediately upon ordering and insist on delivery info, courier company, tracking no, or cancel your order

 

[Tantus]

@rain_mobile i understand you are only doing your job, but you are part of a dysfunctional "loop" ! Please talk to someone higher up to fix your support system.

If you are as frustrated as me, call rain support immediately upon ordering and insist on delivery info, courier company, tracking no, or cancel your order

From personal experience and also that of a few other Rain victims the only real "support" Rain offers is through this forum. MyBB should charge Rain for this service.

 

[Binary_Bark]

ah, another rain trap

 

[rain_mobile]

@rain_mobile i understand you are only doing your job, but you are part of a dysfunctional "loop" ! Please talk to someone higher up to fix your support system. I'm also just replying in the hope someone else in my predicament would read this. Your support is not functional, let me explain. I phone support , an AI agent answers, i ask to talk to a human operator, i get to talk to a foreign call centre, the operator can only do the basics, log the call, say that it would be escalated reissue delivery instructions etc. They only use the system that is clearly not functional !!! I hade no clue who the delivery company was and dit not have a tracking no, after insisting on this info i had to make one phone call to the courier company to sort this out. Rain does not supply any info on courier company or tracking no or delivery date as default!!! This is the bare min for any online purchase in 2026!!

If you are as frustrated as me, call rain support immediately upon ordering and insist on delivery info, courier company, tracking no, or cancel your order

Hi dee4dog,

Thank you for reaching out and making us aware of this.

Please send us a private message (PM) with your registered email address and contact number so we can look into this and assist you further.

Kind regards,
rain.

 

[Tantus]

Hi dee4dog,

Thank you for reaching out and making us aware of this.

Please send us a private message (PM) with your registered email address and contact number so we can look into this and assist you further.

Kind regards,
rain.

Thanks for confirming post #8.

 

[heartbreakhotel]

At this point I just open the Rain threads to laugh at gullible people, I understand your frustration but it's amusing at the same time that you didn't do research, and if it was even after the fact, you would have cancelled a long time ago.